ICTlogy

Abstract:

AI offers tremendous potential in its use by governments. It helps governments automate and tailor public services, improve decision-making, detect fraud, and enrich civil servants’ work and learning. However, benefits also hinge on managing risks: skewed data in AI systems can cause harmful decisions; lack of transparency erodes accountability; and overreliance can widen digital divides and propagate errors, reducing citizen trust. These trade-offs need to account for governments’ specific challenges where adoption trails some firms in the private sector, slowed by skill gaps, legacy IT systems, limited data, tight budgets, and stricter needs for privacy, transparency, and representation.