ICTlogy

Abstract:

Public sector innovation labs (PSI labs) are a rapidly proliferating experimental response to the growing complexity and urgency of challenges facing the public sector. This research examines ways in which PSI labs are currently being conceptualized in relation to their values, purpose, ambition, definitions of innovation, methods, and desired impacts. Distinctions between PSI labs that work within dominant systems and paradigms to make them more efficient, effective, and user-oriented and PSI labs that have a more transformative intent, are made and problematized. This research used a constructivist grounded theory and participatory action research methodology, working with lab practitioners as well as with literature, to build a framework to support stronger conceptualization of PSI lab purpose and intended impact. This framework provides a structure for researchers and practitioners to engage in richer description, thinking, and comparison when designing, studying, and evaluating PSI labs. Although this research focused on labs in the public sector, the findings and framework are relevant to other types of innovation labs working in multiple sectors.