Via Column Two
Five ways to identify intranet usability issues, article by Donna Maurer, points five checkpoints you should follow to (a) design your intranet (b) maintain it ( c) improve it.
- Stakeholder interviews
- Walking through scenarios
- Review existing data
- Usability evaluation
- Expert review
In few words:
- see what the user needs (not what he will need)
- see what the user does (and why her or she does it that way)
- fix your errors
Even in less words: your intranet problems are not user incompetence by yours
Nothing new under the sun, but I guess it’s a good reflection :)
If you need to cite this article in a formal way (i.e. for bibliographical purposes) I dare suggest:
Peña-López, I. (2004) “Five ways to identify intranet usability issues” In ICTlogy,
#4, January 2004. Barcelona: ICTlogy.
Retrieved month dd, yyyy from
https://ictlogy.net/review/?p=53
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