Five ways to identify intranet usability issues

Via Column Two

Five ways to identify intranet usability issues, article by Donna Maurer, points five checkpoints you should follow to (a) design your intranet (b) maintain it ( c) improve it.

  • Stakeholder interviews
  • Walking through scenarios
  • Review existing data
  • Usability evaluation
  • Expert review

In few words:

  • see what the user needs (not what he will need)
  • see what the user does (and why her or she does it that way)
  • fix your errors

Even in less words: your intranet problems are not user incompetence by yours

Nothing new under the sun, but I guess it’s a good reflection :)


If you need to cite this article in a formal way (i.e. for bibliographical purposes) I dare suggest:

Peña-López, I. (2004) “Five ways to identify intranet usability issues” In ICTlogy, #4, January 2004. Barcelona: ICTlogy.
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