ICT Indicators. Mapping Resources and Issues
Type of work: Report
How can we judge whether Information and Communication Technology (ICT) benefits society? What do we need to measure to determine whether a patient is more or less empowered through the availability of personal health records? How can we identify progress towards the Millennium Development Goals? Has innovation increased or decreased as a result of recent ICT policy interventions?
Answering all of the above questions requires the use, in some form or another, of indicators. Broadly defined, indicators are representations of a trend or a measurable change in some social, economic, environmental or other system over time. Here, we provide a mapping of indicators relevant to ICT. We examine first what indicators are, then their purposes, and finally some of the pitfalls associated with their use.