Type of work: Article (academic)
| ICT Infrastructure
This article examines the telecommunications and socioeconomic trends in the USA that are forcing regulators and policy makers to re-examine the
concept of universal service. It proposes criteria and guidelines for redefining unlversal service in this changing environment, and performance indicators
that may be used to monitor compliance. The relevance of this approach for other countries is discussed, with
examples of how these principles and guidelines could be adapted for specific country requirements.