Universal service in the Information Age


Hudson, H. (1994). “Universal service in the Information Age”. In Telecommunications Policy, 18 (8), 658-667. London: Elsevier.

Work data:

Type of work: Article (academic)


Digital Divide | ICT Infrastructure


This article examines the telecommunications and socioeconomic trends in the USA that are forcing regulators and policy makers to re-examine the concept of universal service. It proposes criteria and guidelines for redefining unlversal service in this changing environment, and performance indicators that may be used to monitor compliance. The relevance of this approach for other countries is discussed, with examples of how these principles and guidelines could be adapted for specific country requirements.