A cross-country comparative analysis of e-government service delivery among Arab countries
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http://download.interscience.wiley.com/cgi-bin/fulltext?ID=122457584&PLACEBO=IE.pdf&mode=pdf
Type of work: Article (academic)
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Digital Divide | e-Government & e-AdministrationAbstract:
Much of the existing e-government research focuses on developed countries. Although a relatively small number of studies explored Arab e-government development, they did so in a single country context. This article provides an insight into the current state of Arab e-government developments. A cross-country comparative analysis of e-government Web sites and portals was conducted on 16 Arab countries to assess their development stages in e-government service delivery capability. Further comparative analysis was performed between the top Arab e-governments and the global top e-governments in developed countries with regard to e-democracy, often the highest level e-government service delivery capability identified in the literature. The results confirm a wide digital divide that remains between the Arab countries and the leading developed countries. Importantly, however, the results also show a wide digital divide even among the Arab countries studied, particularly in the development of advanced e-government service delivery capabilities. These results have important implications for developing countries in managing both economic and non-economic resources effectively for successful e-government development.
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Date of register: 2009-06-16 01:21:15
Chatfield, Alhujran (2009) - A cross-country comparative analysis of e-government service delivery among Arab countries.pdf
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