Skills for a High Performing Civil Service

Citation:

OECD (2017). Skills for a High Performing Civil Service. OECD Public Governance Reviews. Paris: OECD Publishing. Retrieved July 02, 2021 from http://dx.doi.org/10.1787/9789264280724-en

Work data:

ISBN: 978-92-64-28072-4

Alternate URL:
pdf file https://www.oecd.org/content/dam/oecd/en/publications/reports/2017/09/skills-for-a-high-performing-civil-service_g1g80382/9789264280724-en.pdf

Type of work: Report

Categories:

Government and Public Administration

Tags:

civil service, public servants

Abstract:

Civil servants make an important contribution to national growth and prosperity. Today, however, digitalisation and more demanding, pluralistic and networked societies are challenging the public sector to work in new ways. This report looks at the capacity and capabilities of civil servants of OECD countries. It explores the skills required to make better policies and regulations, to work effectively with citizens and service users, to commission cost-effective service delivery, and to collaborate with stakeholders in networked settings. The report also suggests approaches for addressing skills gaps through recruitment, development and workforce management.

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Full document:
OECD (2017). Skills for a High Performing Civil Service. OECD Public Governance Reviews. Paris: OECD Publishing.