Understanding e-Governance for Development


Heeks, R. (2001). Understanding e-Governance for Development. iGovernment Working Paper Series, No.11/2001. Manchester: Institute for Development Policy and Management. Retrieved April 22, 2011 from http://www.sed.manchester.ac.uk/idpm/research/publications/wp/igovernment/documents/igov_wp11.pdf

Work data:

ISBN: 978-1-905518-93-4

Type of work: Report


e-Government | ICT4D


New information and communication technologies can make a significant contribution to the achievement of good governance goals. This ’e-governance’ can make governance more efficient and more effective, and bring other benefits too. This paper outlines the three main contributions of e-governance: improving government processes (e-administration); connecting citizens (e-citizens and e-services); and building external interactions (e-society). Case studies are used to show that e-governance is a current, not just future, reality for developing countries. However, most e-governance initiatives fail. Countries therefore face two challenges. First, the strategic challenge of e-readiness: preparing six identified pre-conditions for e-governance. Second, the tactical challenge of closing design-reality gaps: adopting best practice in e-governance projects in order to avoid failure and to achieve success. A vision for change is therefore outlined of which more details are given in a related paper.

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