ICTlogy

Notes from Simposium de las Tecnologías para la Acción Social (e-STAS: Symposium on Technologies for Social Action) held in Málaga, Spain, on March 26-27th, 2009. More notes on this event: estas2009. More notes on this series of events: e-stas.

Round Table, conducted by Ismael Peña-López, Open University of Catalonia

John LeSieur, People CD

It’s out of question that technology connects people in very powerful ways. The question is how we make sure that the end user provides a good delivery for them.

The Asperger syndrome is part of autism and implies poor or none interaction with the other. An autistic child — LeSieur’s grandson — was introduced to technology, but refused to use it after minor browsing. Order was a must for autistic people. Communication must be picture-like. Browsers just do not work this way. This was the birth of the ZAC browser, a browser specifically designed for autistic people, that allows browsing through icons and minimum clicks.

The ZAC browser was not part of a business plan, or project management plan, but a personal commitment, done on an trial-and-error basis. It was after a first success, that it was decided to share it for others.

There is 1 out of 150 autistic children worldwide. So it made sense to share it worldwide.

Some parents have reported notable improvements in the lives of their children — and their families’ — after having used the ZAC browser. The ZAC browser is used by 750,000 people worldwide.

Now People CD is focusing in technologies widely used, but that are not really designed for a broad range of end users, i.e. paralyzed people. And this software comes out free to be used.

Vivek Vaidyanathan, ICT4D Consultant

He formerly worked at IT for Change to help organizations work in their own domain without bothering about technology. IT for Change promoted the use of ICT applications in development projects. He is now working in “poverty mapping”, using Geographic Information Systems to show impact of projects in developing countries.

In India the debate is not about FaceBook or Twitter, but about issues of connectivity or content in local language. And even if there is a growing ICT Sector, it is not aimed towards the local user, or local development, at least not directly.

The government is now planning to provide universal connectivity though an ambitious telecenter plan. But, nevertheless, it is again a plan to develop more an ICT Sector or Industry rather than providing more and better services to the citizens in a most efficient way. Nevertheless, some interesting e-Government issues started to happen and, hopefully, they will pull other clever uses of ICTs, specially because it’s public information and in your local language.

There is a problem with the sustainability of these telecenters and their services: they all began as a citizen service, which was free, and now trying to turn the citizen into a customer has made of financial sustainability a big challenge. You cannot ask them to pay for what was free.

Besides financial sustainability, social sustainability has also to be taken into account. Many people are left out of the ICT revolution because serving them is just not profitable, entering a vicious circle of exclusion.

Last, technology people should not lead the change, but people that do know the real needs of the end user… but of course work with technologists to know what tools to apply.

Raul Zambrano, UNDP

Freedom as development: development deals with people having the options to do with their lives whatever they want (Armartya Sen).

In 1992 the UNDP decided to begin distributing information (part of the Agenda 21 agreed in Rio de Janeiro in 1991) by e-mail, instead of fax or postal mail. This cut down costs dramatically… provided the receiver had e-mail too.

People do not need technology, but have basic needs: water, food, a roof… How can we connect these basic needs with ICTs? There’s a big divide in the application of ICT4D: there’s people that would “rather buy rice and not computers” and other people that would install computers before knowing the real needs of the population. How to merge these two approaches in a middle ground?

“I don’t want this or that technology. I want education. With quality, low cost”. If we can bring this education through ICTs, then that’s good ICT4D. Why don’t we benchmark or do market studies to supply public services? “Would you be using this or that public service? Supplied to you this ir that way?”

Empowerment is also about sharing or distributing power. Public administrations have to share their power with the citizenry. ICT’s enable networking and clustering people around common problems. ICTs enable exchange, communication. ICTs should not replace human networks, but to empower them.

Democracy is that the civil society and governments work together. Thinking of them as opposite powers is either sick or sad (depending on how true it is).

By the way, there’s more technology that ICTs.

Q & A

Q: It’s true that ICT are means (not goals), but how do we design the methodologies, indicators, etc. without mastering them before? Zambrano: impact is usually measured by number of accesses (to technology), not effective usage; it measures quantity of use, not social impact. There’s a need for public policies to foster change, with investment, with regulation. Technology does not change human development, is the supply of services. Vaidyanathan: people want to copy models they see everywhere, but what they actually want is not telecenters, but what people are doing with them (e.g. accessing public services, connecting with their relatives). Is the government focusing on telecenters or in providing these services?

Ignacio Martín: if the democracy is shared power, is it power finite? is it not about creating “more” power and not sharing or distributing it? Zambrano: power, in a democracy, is representative. And there’s a divide between the elected (to whom I transferred my power) and the citizen. This “sharing” of the power is about bridging this gap, of having some feedback of the power I lent to my representative. If democracy impoverishes me, democracy is clearly not working. Some technologies enable if not a direct democracy, at least a mediated representative democracy.

Q: We use technology in a social environment. Does technology unify diversity? Is there a cultural imperialism embedded in the use of technology? Zambrano: It depends of your intentions. You can use technology to impose your culture, but you can use it too to preserve and even recover cultures in risk of extinction.

Ismael Peña-López: Agreed ICTs are tools. But how do we learn to apply them cleverly if we do not dedicate some time at learning or developing new tools just for the sake of it? LeSieur: the Wikipedia approach is a good one where a couple represented by service+technology was issued at the same time and a brand new ecosystem (i.e. wiki enhanced encyclopedia) came out of the blue. Vaidyanathan: the challenge is to start somewhere, just to start. And solve it on the run. Zambrano: It depends on the place. In developed worlds, the divide is mainly digital, so it’s relevant to do R+D on ICTs. But in developing countries, the divide is social and the digital divide becomes trivial. Then, it does not make any sense to think about technologies for the sake of them. And sometimes, it is even the contrary: people do have technology (e.g. mobile phones) but have no rights: it is pretty straightforward to use the existing technology to solve a social issue, a fundamental need.

Notes from Simposium de las Tecnologías para la Acción Social (e-STAS: Symposium on Technologies for Social Action) held in Málaga, Spain, on March 26-27th, 2009. More notes on this event: estas2009. More notes on this series of events: e-stas.

Funredes: The hurdle track from ICT to Human Development

Results from a project for UN-GAID.

ICTs are but a tool. But there are some barriers to them:

• Physical access
• Financial access, affordability
• Sustainability
• Functional basic literacy (read and write)
• Content in local language
• Effective usage
• Technology appropriation, technological literacy
• Use with sense, informational literacy
• Social appropriation, content creation with sense for my community
• Empowerment
• Human Development

Needs:

• Education and culture: about networking, about information, about processes
• Ethics: about networking, about information, about processes
• Engagement, multistakeholder, committed, along the whole process

See also

• The hurdle track from ICT to Human Development
• La pista de obstáculos desde las TIC hasta el desarrollo humano

Notes from Simposium de las Tecnologías para la Acción Social (e-STAS: Symposium on Technologies for Social Action) held in Málaga, Spain, on March 26-27th, 2009. More notes on this event: estas2009. More notes on this series of events: e-stas.

Round Table, conducted by Nuria Castejón, Observatorio de Cooperación Universitaria al Desarrollo

Millán Berzosa, Comunitae

Comunitae is a microcredit community, to enable people that would never have the possibility to borrow (or lend) money to be able to.

Jorge Pascua, Bubok

Bubok lets you publish everything you’ve written as a book. Publishing it’s not about technology, but also a cultural issue which Bubok aims at bridging.

Jorge de la Hidalga, Infoprision

There was a lot of misinformation about the life of people in jail, which caused refusal and exclusion. To bridge this problem, he issued Infoprision, as a guide for families with relatives in jail to look for information, guidelines, resources, etc. on how to behave, how to support relatives, where to ask for information, etc. It’s a virtual community too where people share their experiences and findings.

Óscar Espritusanto, Periodismo Ciudadano

Periodismo Ciudadano looks for best practices, translates documents, etc. so than the citizenry can set up their own citizen journalism projects. Periodismo Ciudadano is not a citizen journalism project, but a project for citizen journalism projects, a how to initiative.

Q & A

Espiritusanto: it’s not only about empowerment, but about the democratization of the channel, of the platform.

(Pedro Cluster, from indigencia, joins the round table and explains his experience with his blog about being homeless)

Ismael Peña-López: these empowerment projects, do they have an embedded criticism within? should they criticised the systems they are replicating or substituting? Pascua: there’s no substitution, it’s complementary; thus, no criticism intended. De la Hidalga: these projects are just citizen watchmen that remind the system — that generally works well — that there are some imperfections that need being polished, and that there are control devices that the citizenry is using. Berzosa: there’s both a complementarity and a criticism in these experiences; they are new models that both represent a criticism but that, at the same time, they provide alternative ways of doing things that the Internet just made possible. Espiritusanto: these models represent evolutions of existing systems; they are pioneers that go one step ahead of the rest of the system. Cluster: these empowerment projects defy the concept of the expert, which is the one that the “system” is based on.

Q: Is there a market that differentiates what is good from bad on the Internet? Pascua & Espiritusanto: it’s important that we have a sufficient level of digital literacy so that digerati oligarchies dominate not the debate or the digital tools. Then the “crowd” will be able to decide wisely.

Francisco Pizarro: How do we replicate our innovations? How do we go from pilot to mainstream, specially in social innovations? Berzosa: Competence is good, so being copied is a way to spread your ideas. De la Hidalga: a literate citizen will be able to tell good from bad and resonate the good things and mute bad ones. Espiritusanto: collaborating with your competence is getting more common every day, there are synergies in doing it and some projects even rely on this for success.

Espiritusanto: the most amazing thing is that the Internet has disclosed brand new ways of doing things, or doing things that we’d never thought before of. For instance Spot.us.

Pascua: the Internet is a mirror of real life, where some people succeed and some do not. The difference is that probability of being heard and sustainability are much higher. Ideas can be enabled and fostered as never before.

Marta Pastor: we’re investing in a medium (the Internet) that we do not control, but that is controlled by carriers, telecoms, etc. What if net neutrality is lost? Berzosa: net neutrality won’t be lost, it’s too important to allow it. Espiritusanto: alternatives would rise instantly, so no wonder about it.

Notes from Simposium de las Tecnologías para la Acción Social (e-STAS: Symposium on Technologies for Social Action) held in Málaga, Spain, on March 26-27th, 2009. More notes on this event: estas2009. More notes on this series of events: e-stas.

Round Table, conducted by Idelfonso Mayorgas

Martín Alee Konzett, ICT4D.at

ICT4D are enablers of empowerment and, most important, enablers of self-empowerment. We have to work towards a decentralized empowerment.

Bárbara Navarro, Google.es

ICTs have brought us (a) lots of information and (b) a voice to communicate.

Luis Millán Vázquez, FUNDECYT and expert at UN-GAID

We need to develop tools for the imagination, the Imagination Society. Most times, the problem is not doing things, but imagining them, thinking they are possible.

Fernando Bothelo, Literacy Bridge

We have to enable decentralization and taking ownership of the devices of control.

Q & A

Mayorgas: how to deal with control? Navarro: through open standards. Open standards provide confidence and make it possible improvement by third parties. Botelho: open standards have to apply to the whole process of information and communication, and think about it as an ecosystem.

Mayorgas: is cloud computing a solution to access ICTs? Konzett: a good thing about the “cloud” is that anyone can build their own “cloud”, with no need of being maintained or taken care of.

Mayorgas: IT for the people, or people for ITs? Vázquez: IT for the people, but not as a collective, but for the individual persons. We have to empower the individual beyond empowering communities. And universities have to bridge the knowledge divide.

Mayorgas: do we have to empower too the employees at firms (e.g. Google’s employees dedicating 20% of their times to their own projects)? Navarro: many interesting projects come from providing people with tools to enhance creativity. Botelho: Indeed, the processes are as important as the final results. The way things are done do matter and do determine the final results. And the methodology free software is being created and distributed is most valuable.

Luis Millán Vázquez: the Imagination Society — or the Information Revolution — links us through ideas, while the Industrial Revolution liked us through our common needs.

Marta Pastor: how do we actually bridge the digital divide? Fernando Botelho: when we take human rights seriously, everything else (i.e. access to ICTs) will be taken for granted. Luis Millán Vázquez: networks, technological literacy and ability to choose. Navarro: access to networks, open standards, declaration of access to technology and information as a universal service. Konzett: accessibility will most probably be not an issue, thus we should focus on education and open standards that enable decentralized innovation.

Notes from Simposium de las Tecnologías para la Acción Social (e-STAS: Symposium on Technologies for Social Action) held in Málaga, Spain, on March 26-27th, 2009. More notes on this event: estas2009. More notes on this series of events: e-stas.

Battle of experiences between Ken Banks and Christian Kreutz, conducted by Jaime Estévez

Ken Banks, Kiwanja, frontlineSMS.com

The best way to understand what’s happening in a developing country is to go there. In Nigeria, he set up a project using mobile phones, or better said, how mobile phones could be used on the ground in developing countries.

With Kiwanja software it is possible to use SMS to get information and to create conversations by means of SMSs.

Christian Kreutz, ICT4D Consultant

After working for GTZ, now he’s a consultant in helping organizations to use ICTs in development issues.

There is a lot of unrealized potential — or even unknown actual applications — in ICT4D. Lots of people use ICTs for activism, or for development cooperation, and don’t even “know” they’re doing it. The question, hence, is not “what can be done” but to be aware of “what is being done”.

In this train of thought, an important challenge is to make people and organizations to think beyond their (narrow) scope and see what others are doing in same or similar issues. Putting people in contact so that they share innovation is as important as raw innovation.

Q & A

Jaime Estévez: ICT4Ds for democracy? Kreutz: the more data that is published, the more transparency, hence more democracy. Banks: communication (through mobile phones, voice or SMS) is also a good symptom that we’re moving towards democracy, and this is happening in Africa more and more every time. Every citizen’s ability to monitor and report elections brings a lot of transparency to the whole process.

Estévez: how do ICTs transform participation? Kreutz: how do you combine top-down organizations with peer-to-peer collaboration? The pressure that organizations have to be open and horizontal is huge and most likely to be unstoppable. Banks: There’s a huge potential for people participation, the big challenge being bringing access to these people.

Estévez: how will ICTs impact organizations? Kreutz: it is very likely that ICTs will promote openness in organizations. Banks: Indeed, some top-down processes still have to be top-down (e.g. SMS banking services, because of regulations, etc.). The thing is how do create an environment for people to interact, but not necessarily imply the top-down debate.

Q: How can ICTs reduce violence in Africa? Banks: Public exposition (because everyone is monitoring and everyone reporting) has been crucial for actually reducing violence in the whole continent.

Q: Why helping “others” if we have problems “home”? Banks: this is a globalized world. There’s no more “others” or “home”. Indeed, the projects that work abroad will work too home.

Estévez: where do you get funding for your activities from? Kreutz: Most times you start with your own time and commitment. Banks: after a threshold (of time, and success) is reached, it is possible to raise money to keep on with the project and make it reach a wider scope. But the real stuff happens when people contribute on their own interest, in a decentralized way, and the project is supported by the community (of users) itself because the project matters. Kreutz: the case of Nabuur is just that: exchange of expertise, nothing to do with money or funding, and perfectly possible through the Internet.

Q: what approach should we take on ICT4D? Banks: (a) speak of target communities as yet another community, not “developing countries” and other condescending terms (b) benefit from the already existing knowledge in the places you want to work with. Kreutz: connecting people the most important thing to do.

Q: how to assess impact? Banks: it’s very difficult to measure the number of users of a technology or tool, what do they use them foor, etc.. A proxy for measuring impact can be to go and search for feedback on that impact. If you’re able to find (e.g. in a forum) feedback of an end user having actively adopted a technology or used a tool, that’s really useful for the promoter of that project.

Notes from Simposium de las Tecnologías para la Acción Social (e-STAS: Symposium on Technologies for Social Action) held in Málaga, Spain, on March 26-27th, 2009. More notes on this event: estas2009. More notes on this series of events: e-stas.

Empowerment for Social Innovation, introduction by Ignacio Martín Maruri, Adaptive.

What’s empowerment? Why does not “empoderamiento” exist in Spanish? What’s the relationship between empowerment and innovation? Is it innovation just technological innovation? Or can we innovate in the field of citizenship? Is innovation good for empowerment… or bad, because it makes people comfortable and lazy? Or is it just the seek for comfort that makes people look for empowering innovations?

Empowerment? What for? Freedom? Progress?

Group work

Fernando Botelho: a main issue in empowerment is control. Empowerment without control — or with tools which are under the control of third parties — is not real empowerment. Open systems contribute to providing control (over the tools) to the empowered ones.

Roland Traumuller: Advances have to be taken in steps, steps that can be followed. Technology provides simple steps towards progress, towards empowerment.

Christian Kreutz: In the line of control, does empowerment makes sense within walled gardens?

Ismael Peña-López: empowerment is not about outputs, but about processes, which includes the selection of the (re)sources that are going to feed your processes.

Pierre L. Carrolaggi: Is it possible full control? Isn’t it an illusion? Not even in the free software field can you control everything.

Fernando Botelho: Absolute independence might not be possible or even desirable. Which does not mean that open protocols enhance interaction and interdependence — quite different from dependence.

Wilhem Lappe: Open protocols open the door for collaboration. And even if they’re not under one’s control, they make it possible to act and interact.

Christian Kreutz: There’s a difference between being empowered and potentially being able to be empowered. We might not be aware that there’s been a huge advance in the possibilities of empowerment, even if it has not materialized. This is why output is also very important, as it realizes the possibilities of some advancements towards empowerment.

Summing up:

• control (of the tools, of the environment) is important for empowerment
• processes matter more than output
• though successful output raises awareness and shows reachable goals
• control (of the tools) can be substituted by openness (e.g. open protocols) so that interaction happens freely without the need of control
• the creation of potential empowerment (vs. real achieved empowerment) has to be brought under the spotlight as it is a successful achievement too