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El Mapa de Experiencia del Cliente o Customer Journey Map

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Citation:

Vera, A. (2013). “El Mapa de Experiencia del Cliente o Customer Journey Map”. In Innokabi, 27/09/2013. Olloki: Alfonso Prim. Retrieved March 12, 2018 from https://innokabi.com/claves-para-emocionar-a-tu-cliente-customer-journey-map/

Work data:

Type of work: Blog

Categories:

e-Business & e-Commerce | Management and Business Administration

Tags:

customer journey, stakeholder analysis

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