Type of work: Report
This report reviews basic facts about ICT access and use, examines approaches to the problems, and provides an extensive list of resources for further information. It reflects on what is working best and what is failing—and why. It illustrates the key elements necessary for integrating technology into society in an effective, sustainable way so that people can put technology to use to improve their lives: what we call “real access” to technology. Originally published in 2001, this bridges.org seminal piece continues to be cited as one of the most influential reports in the field.