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The eUser study is funded by the European Commission's IST (Information Society Technology) programme. eUSER is a major research and support project which has set out to provide solid evidence as to users' real needs regarding, and offers, as well as providing data about their attitudes and the uptake levels of current public online services. The project supports the IST programme to achieve its key objectives of putting the user and his/her needs at the centre of IST developments. It provides empirical information on key public domains -, and - identified as priorities by the European Council, and assesses the demand/supply match in these fields.