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The Politics of Governance, Citizen Participation and the City: is the smart revolution on its way?
Wim Vanobberghen. Researcher, iMinds-SMIT (Vrije Universiteit Brussel).

The smart city should be a citizen platform to bring all the actors involved in the city together.

Top-down vision is important because of policy, regulation, governance and businesses can provide a level playing field an set the rules of the game; and they seek efficiency gains in light of sustainability issues. However, this vision entails issues and questions: on control; on technological centeredness; on the status of citizens, which are seen as consumers and passive innovators, in citizens’ consultation in design only in the last phase; or turning the smart city as an “achievement” in itself.

Bottom-up vision: the smartest cities are the ones that embrace openness, randomness and serendipity — everything that makes a great city (Greg Lindsay, 2011); embrace complexity; attention to local innovation. However, this vision entail issues on scalability, long-term vision and barriers and incentives to entry.

Smart cities as a platform: collaborative, contextual, collective (Breuer, Walravens & Ballon, 2014, Beyond defining the smart city: meeting top-down and bottom-up appraoches in the middle).

The living lab definition: a real-life test and experimentation environment; where users and produces co-create, test and validate innovations; in a trusted, open ecosystem that enables service and business innovation. Characteristics of living labs: exploration/idea, experimentation/prototype, evaluation/minimum viable product.

From ICT to urban living labs: adaptation of living lab to smart city service delivery; focus more on public value than economic value as in traditional ICT-living labs; the user here confronted directly as citizens with his environment (“sense of place”); the city as an enabler: vision, allocate resources, strategic leaderhip, promote networking (Juujärvi & Pesso, 2013).

Governance and citizen participation:

• ‘Participatory turn’ in media technologies: online, collaborative platforms on the Internet (e.g. social networking sites); blurring of ‘production and consumption’ practices.
• Since recent years, open government practices in (smart) cities: creating thematic portals with open government data; facilitating citizens in the production of (local) information and services; supported by institutional-provided toolkits.

Research on how two local city administrations (Ghent, Athens) can facilitate and optimize citizen involvement in the co-production of city services (tourism, transportation).

To what extent is this citizen involvement a revolution? ICTs in the city present great opportunities:

• Active citizenship.
• Creative communities.
• The city as a process of collective production and co-design.

Discussion

Ismael Peña-López: you presented a view where smart cities and new social movements are complementary one to another, instead of the usual confrontational approach where new social movements frontally oppose to the concept of smart city. Why do you think it is so? Wim Vanobberghen: there surely is an ideological opposition from social movements to what they see it is a mostly technological and business fostered initiative, instead of seeing it as a piece related to community building and technology appropriation. Of course, the bias towards financial sustainability that city councils have is also opposed to a more communitarian point of view led by social movements.

Connected New Urbanism. The future of the city is about people
Daniele Quercia, Computer Scientist and Urban Computing Researcher

The debate around smart cities is usually led by technology — and the industry — and not by the citizen.

Smart cities can (or should…) be understood as the study of the dynamics of online networked individuals and use it for the improvement of cities in the future.

Kevin Lynch stated that one’s degree of well-being is highly conditioned by the layout of the city in which one lives, the layout of streets, etc. And it is quite much about visibility: the ease with which each part of a city can be recognized and organized in a coherent pattern.

Stanley Milgram studied what parts of the city were visible and what where not. And he found out, again, that visibility had to do with one’s degree of well-being.

This visibility, or better put, the recognizability was measured through an experiment: Urban Opticon. And we can aggregate peoples visions, how people recognize what places, and put them in the map. That map — actually a cartogram — shows how some places in one city are highly relevant for people’s lives, while other are just “invisible” to most people’s eyes.

What data says is that the more a recognizable a place is, the more correlated its well-being level. There is a high and positive correlation between recognizability and well-being. This is important for policy-making as it may be a good idea to put up initiatives that increase recognizability in order to contribute to the improvement of well-being.

Smells, odours, colours, etc. also help humans in mapping their environment. After analyzing how people tagged colours, or smells on social networking sites, a dictionary of urban smells was created. It was found that there is a high correlation between how some terms were tagged and the reality of the landscape at that given place (pollution, nature, etc.) and, thus, one can draft a map of the city and its assets after what people say in social media.

With social media we can contribute to map the city and, most especially, how people see and live the city.

Discussion

Xavier Campos: can’t these methodologies be used for urban planning? Daniele Quercia: usually not, most architects or urban planners do not use these methodologies. Only after the realization that these methodologies can help in designing projects that will make happier citizens, then maybe architects are more positive about using them.

Clara Marsan: how do you assess the relevance, the significance and representativeness of the data you get from social media? Daniele Quercia: during experiments, some personal data were also asked for, so that biases according to profiles can be corrected. We found out that our data is representative by age, gender and race, but not by professional experience. On the other hand, you can also have filtering techniques to improve the words (the language dictionary) used, to correct biases, etc.

Chairs: Joan Balcells Padullés. Lecturer, School of Law and Political Science (UOC).

Are Social Media changing party politics? Brokers among the members of the Catalan Parliament Twitter Network.
Marc Esteve i del Valle, PhD student on the Knowledge and Information Society Programme at the Universitat Oberta de Catalunya (UOC). Researcher at the Internet Interdisciplinary Institute (IN3); Rosa Borge Bravo; Associate Professor of Political Science at the UOC and researcher at the IN3

When looking at the political usage of Twitter in political parties, it is noticeable that it’s not the leaders but other members of the party the most active on Twitter. Are we before the appearance of ‘brokers’ that bridge different political clusters?

H1: Given the high density of the Catalan parliamentarians’ Twitter network, its high reciprocity, its clustering structure and the particular working milieu that it reflects, we expect the appearance of structural holes and therefore brokers.

H2: The Catalan parliamentarians who are young, highly educated, highly active on the Internet and parliamentarian works and belong to the ruling party, are more likely to be the bridges of the Catalan parliamentarians’ twitter network.

The dependent variable was the degree of centrality in the network, and as independent variables there were many: socio-economic, political, about your personal network, etc.

Results showed that the Parliament is a not very dense network, but also that it is a close one. It’s a closed and affiliated universe. 26 MP where considered as being brokers. They are not leaders of their respective parties and, indeed, they often neither belong to the mainstream ideology of the party.

We can cluster all the MPs in 4 communities, whose composition changes along time (January to March, 2014).

H1 is corroborated. But H2 is not. For being followed is important to have a blog, to speak a lot at the plenary and to hold a MP position, but there is no relationship with socio-demographic characteristics, no official role at the Parliament, no interventions to the commissions, no tweet intensity, no incumbency, no Internet use.

La desrepresentación política. Potencialidad de Internet en el proceso legislativo.
Francisco Jurado Gilabert, Jurista e Investigador en el Laboratorio de Ideas y Prácticas Políticas de la Universidad Pablo de Olavide. Doctorando en Filosofía del Derecho y Política en el IGOP, Universidad Autónoma de Barcelona.

We have a context where even the voters think that the Congress or the Senate represents the people… despite the fact that the Law says that it is so. On the other hand, there are other institutions of “direct” participation, which are not actually such, as they require some approvals or backing from the representative institutions.

Political representation is forced: one cannot chose not to be represented by the Parliament (e.g. as one can choose a lawyer to represent them in a trial). Elections are not about being represented or not, but only about somewhat influencing who is going to represent the whole citizenry. Why is it so? Why is the citizenry forced to be represented? There do not seem to be solid reasons to be politically supervised and represented. The only reason being the incapability of gathering everyone together, at the same time and at the same place for decision-making.

And it gets worse: the laws that frame representation are increasingly used as barriers against the entrance of competitors. It is difficult to create a new party or to create a new political platform. Pitkin’s dimensions of representation (1967) are systematically violed: there is no authorization or empowerment, no accountability, no suitability, no symbolic dimension (or just a little bit), no substantive representation of interests.

We need an act of de-representation, of demanding representation back. Maybe not the whole time, but on demand, when it is needed.

And there are many ICT tools that come very handy for that purpose.

La identidad digital en procesos de democracia electrónica. La desastrosa experiencia de la firma electrónica basada en certificados, en mifirma.com
Javier Peña, Presidente de MiFirma.com.; Ignacio Alamillo Domingo, Investigador del GRISC, Universitat Autònoma de Barcelona.

MiFirma.com [MySignature] is a non-profit organization to collect signatures to promote certain initiatives. The difference with other petitioning sites is that at MiFirma signatures are electronic and thus legally binding. For instance, formally and officially signing political initiatives.

Setting up the platform is easily in technological terms than in legal terms. One needs and administrative authorisation, the platform has to accomplish some (non-justified) requirements and restrictions on the time of e-signature to be used, etc.

Chairs: Miquel Peguera. Senior Lecturer, School of Law and Political Science (UOC).

Electronic contracts with customers. Transposition to the Spanish regulation of the Directive 2011/83/UE of the European Parliament and Council
María Dolores Palacios González. Profesora Titular de Derecho Civil de la Universidad de Oviedo.

The modification of the Spanish RDL 1/2007 de 16 de noviembre, by the new Law 3/2014 de 27 de marzo with the aim to transpose the Directive 2011/83/UE on electronic contracts with customers has changed many of the conditions in the procedures of a contract such as the right to inform the customer, their right to cancel the contract, and the duties of the seller to deliver.

Though the aim of the Directive is the harmonization of the digital market, it does not seem that there will be an increase in contracting through the Internet, neither at the national nor at the international levels. We believe that this still depends more on sociological or psychological factors rather than on the regulatory framework.

Competitiveness, privacy and customer protection as pillars of the European common digital market.
Ramon Miralles, Coordinador de Auditoria y Seguridad de la Información. Autoridad Catalana de Protección de Datos.

If Europe needed a unique market, it was time to act and to have a roadmap. That was the idea behind the Digital Agenda for Europe.

Privacy and, especially, trust in the system were top priorities.

One of the problems of Europe is that it reacts very slowly.

It seems that the new trends in e-commerce will be determined by privacy and trust. Data protection, consumer protection and competition could be the core policies in e-commerce in Europe.

News in the right to information of the customer in electronic contracts
María Arias Pou. Directora de ARIAS POU Abogados TIC. Coordinadora de la Comisión de Menores de APEP. Profesora de Derecho de las Nuevas Tecnologías de la Universidad Europea de Madrid.

The new Directive on the rights of the customers implies some changes in the right to information of the customer in electronic contracts. Changes that, at their time, change again along the whole process of transposition to the Spanish regulatory framework.

The problem is that the regulation that applies is disperse, with three scenarios: a contract with a customer, at a distance, online. This mess actually challenges the principle of ‘minimum information’, which becomes worse when it has to be accessed through mobile devices during the process of informing the customer.

Breach of information duties in the B2C e-commerce. A comparative study of English and Spanish law
Zofia Bednarz. PhD candidate, Law Faculty, University of Málaga, Spain.

Electronic commerce plays nowadays a crucially important role in both professional and private activity of European consumers and businesses. The precontractual information duties are one of the factors that distinguish online contract formation between businesses and consumers from other ways of selling goods and services. The rules that apply to the e-commerce in the scope of the European internal market originate in two different legal systems, that is in the European law and in the national law. The aim of this study is to analyse and compare remedies available to consumers in the case of breach of information duties by the trader. The traditional contract law of Spain and England offers various remedies for not providing the other party with the due information. The interest in comparing those legal systems lies in the possible high number of cross-boarder transactions and the different nature of common and continental law. Even though the European legislation imposes numerous information duties, usually the remedies available for breach of those duties are left to the Member States’ internal law, and therefore the analysis of the remedies available in the internal national law results necessary. The remedies that will be analysed and compared in this study are, under English law, misrepresentation, fraudulent, negligent or innocent, mistake, breach of statutory duty and breach of contract, and in what refers to Spanish law, remedies for vices of consent, for culpa in contrahendo, and for breach of contract.

Internet of things and protection of the customer oriented to machine-to-machine processes
Jose Manuel Pérez Marzabal. Abogado. MTNProjects.com. Consultor UOC.

How do we protect customers in the so-called Internet of Things? Is our regulatory framework prepared for the Internet of Things?

The Internet of Things will challenge matters of privacy, or (technological and personal) security. An imbalance in how we solve these challenges may incur in power imbalances. There is a growing risk of firms can take advantage of some procedures to abuse the customer.

The Internet of Things presents three main scenarios of added value: sensors, apps and cloud computing services. Depending on where business happens, regulation will necessarily have to adopt.

We need codes of behaviour and governance for application platforms.

Chairs: Agustí Cerrillo, Professor, School of Law and Political Science (UOC).

Julián Valero. Professor of Administrative Law at the University of Murcia (Spain).
From digitalization to technological innovation: A juridical assessment of the modernization process of Public Administrations in the last decade

From digitization to technological innovation. The good thing about ICTs is especially the innovation they can bring with them into governments.

Is open government, open data, transparency a hype? Or is it a true believe in how things can be made different (and better)? It seems that the paradigm of accessing a document to be able to begin a procedure is over, that the government is already beyond that stage.

But many times it is not so: the government still creates laws (like the Spanish Law of Transparency) for the past, where the paradigm still is the standard procedure but digitized. With no improvement. We regulate access to documents, when citizens ask for access to data.

The theory is that we’re heading towards a smart government that provides services on demand. But it is a real practice only in very few cases.

The intensive use of technology has implied the appearance of new intermediaries between the administration and the citizen: technological intermediaries. And this appearance of new intermediaries often have an impact with legal issues. E.g. if I cannot access public information due to technological questions, who is liable for not respecting my right to information?

To be able to provide a 24×7 service, the administration now “lives in the cloud”… with all the strings attached to this decision: where are the citizen data, whose are those data, how to enforce the law or the service, etc.

And these problems get even worse when we speak about smart cities and big data.

We need technical norms as a guarantee of the juridical norms. We need technical knowledge to be able to design and enforce the best laws.

If we believe that ICTs can improve efficiency, we need to automate some procedures. Get rid of the human that is only clicking ‘next’ ‘next’ ‘next’ and adding no value. This is a major challenge for public law, but one that needs being addressed. And being addressed from the start, when we are designing the technological tools. Regulatory frameworks and technological deployments should evolve in parallel.

We have to tell content from container. What matters is not the container, but content; what matters is not the document, but data. And this content has to be accessed with the independence of the container: we need open linked data.

Challenges?

We have to reset our legal guaranties. To assert our rights. To simplify procedures… or just get rid of the concept of “administrative procedure”… or to create ad-hoc and on-time procedures.

Discussion

Nacho Alamillo: the lobbies of the industry are setting up de facto standards (which often become de iure standards) but there are no representatives of the citizenry in the agoras where the lobbies meet. What should we do about that? Julián Valero: this is a very wicked issue. Yes, the citizens should participate in these debates, but we do not how. To regulate the participation in these agoras would not be enforceable or realistic. Maybe focusing on where the norm is applied (e.g. contracting some technologies) would be a better approach.

Chairs: Mònica Vilasau, Lecturer, School of Law and Political Science (UOC).

Yves Poullet. Rector of the University of Namur (Belgium). Professor at the Faculty of Law at the University of Namur (UNamur) and Liège (Ulg).
A new Privacy age: towards a citizen’s empowerment: New issues and new challenges

Changes in the technological landscape

Characteristics of the new information systems, between Tera and Nano. More ability to store speech, data, images. Increasing capacity as regards the transmission. Increasing capacity as regards the processing. increasing capacity as regards the storage capacity. On the other end, multiplication of terminal devices which are now ubiquitous (GPS, RFID, mobiles, human implants…).

New applications. New ways to collect data, especially through web 2.0 platforms (social networking sites, online services…) and ambient intelligence (RFID, bodies’ implants…). And new ways of data storage, such as cloud computing.

We have to acknowledge that we increasingly have less control and even ownership of our own data, which “live in the cloud”. And, indeed, neither we know where data is, in what territory, and which laws affect them.

New methods of data processing. Profiling, a method using three steps: data warehouse, data mining, profiling of individuals. Neuroelectronics, which is the possibility to modify the functioning of our brain (through body implants and brain computer interfaces, e.g. to stimulate the memory function or to reduce stress). Affective computing, on how to interpret feelings (e.g. facial movements) and to adapt the environment or to take decisions on the basis of that interpretation.

New actors. Stantardisation of terminals of communication, protocols, led by private organizations (IETF, W3C) and not by public/international ones. New emerging actors, such as the terminals’ producers, which lack regulation upon their behaviour, without “technology control”. New gatekeepers. Blurring of borders and, with them, blurring of states’ sovereignty.

The legal answer: privacy or/and data protection

Initially, privacy was understood as a right to opacity, the right to be left alone. Progressively data protection as a new constitutional right besides privacy, a way of re-establishing a certain equilibrium between the informational powers, a right to self determination, to control the flows of one’s informational image.

Three principles:

• Legitimacy of the processing.
• Right to a transparent processing for the data subject.
• Data protection authority (a new actor) as a balance keeper.

There is a trend of understanding privacy with the negative approach without reference to the large ‘privacy’ concept. We need to reassess the value of data protection today. We need to accurately manage the delicate balance between the need for intermitent retreat from others and the need for interaction and cooperation with others (cf. Arendt), now that there is a pervasive Lacanian “extimacy” due to social networking sites.

New privacy risks:

• Opacity, and the risks of anticipatory conformism.
• Decontextualization, data collected in one context might be used in another context.
• Reductionism, from individual to her data and finally to her profile by using data related to other people.
• Increasing assymmetry, between the informational powers of, from one part, the data subject and, from the other part, the data controller.
• Towards a suveillance society.
• Abolition of some rights.

The human facing ICTs: a man traced and surveyed, a man “without masks”, a reduced man, a man normalized. Where it is question of dignity, of individual self-determination, of social justice and… definitively democracy. Privacy — which is much more than data protection — should be seen as self-development.

New rights of the data subject: right to be forgotten, right to data portability.