Works
3 references:
Hernando, A. (2013). “Diagrama de persona. Identifica y conoce a tu cliente”. In
Innokabi, 22/08/2013. Olloki: Alfonso Prim. Retrieved March 12, 2018 from https://innokabi.com/diagrama-de-persona-identifica-y-conoce-a-tu-cliente/ [e]
Vera, A. (2013). “El Mapa de Experiencia del Cliente o Customer Journey Map”. In
Innokabi, 27/09/2013. Olloki: Alfonso Prim. Retrieved March 12, 2018 from https://innokabi.com/claves-para-emocionar-a-tu-cliente-customer-journey-map/ [e]
Vera, A. (2022). “Customer Journey Map: Qué es y cómo crear uno”. In
Doppler, Actualizado el 26/05/2022; original de Gabriela Campos Torres, 18/08/2016. Buenos Aires: Doppler. Retrieved March 12, 2018 from https://blog.fromdoppler.com/customer-journey-map-como-crear-uno/ [e]
