Leadership in a digital age: networks, digital competence and social networks

I have been lately involved in four events related to how businesses should address a change of era from an industrial age towards a digital age in general, and how to step inside of social networking sites in particular. The macro view I presented it in August in Santiago de Chile (virtually) at The Project‘s Managing XXI – Executive Skills for a Digital Economy training programme, and in twice in November in Barcelona, at the Spanish edition of The Project‘s Managing XXI – Executive Skills for a Digital Economy. The micro vision I spoke about it at the Jornada per a emprenedors “Xarxes socials” [Entrepreneurs’ Conference on Social Networking Sites], in Tortosa (Spain).

When we speak about leadership in a digital age, we use to list plenty of “new” skills that the “new” leader should have, namely: problem solving, critical thinking, team-working, etc. While I might share this or any other combination of skills that one may make up, the problem I find with this approach is that it focusses too much on the consequences and not on the cause, on trying to deal with the resulting scenario of the deep changes we are witnessing instead of trying to understand the causes behind that very same change. In other words, most lists of 21st Century Skills are symptomatic when they should be systemic.

In the following interview (in Spanish) for The Project I tried to depict what is a leader in a digital era and, by construction, what is an “Enterprise 2.0” — a term with which I do not feel very comfortable, but that everybody seems to understand (which is what matters).

The baseline is that we have succeeded in digitizing information and communications, with two major consequences: the end of scarcity and transaction costs, and the substitution of human mind-work by machines. In this context, two main strategies arise:

  • The substitution of hierarchical structures by horizontal networks, which imply being able to work very differently, enabling connections.
  • The need to master digital skills — a complex set of — as the new landscape is digital.


In an industrial society, goods are scarce (apples are not infinite, nor are sheep or any other resource) and working with them requires transaction costs.

Hierarchies and intermediaries used to be efficient and effective ways to cut down transaction costs while working with scarce goods. Information — which was embedded in physical supports as books or brains, both of them scarce — was also scarce and costly to handle. Thus, decision making had to be centralized: only the one on top would be able to have all the information necessary to make an informed decision.

Graphic: Leadership in an Industrial Society

When we digitize our inputs (information), the way we apply labour (knowledge), capital (computers), and our output (information and/or knowledge), goods become non-scarce (as material goods used to be) and dealing with them (storage, “handling”, transformation, distribution, etc.) becomes costless.

The hierarchical architecture becomes now a burden: information has to artificially circulate along the chain of command, infringing an added cost in matters of time and, sometimes, matter. When information is abundant and transaction costs are few, networks are more effective and efficient than hierarchies. That is a fact.

Graphic: Leadership in an Industrial Society

In a digital society, the good leader is the one that enables the network to be, to run smoothly, to create connections between all the nodes, to shift the process of decision making to the nearest and most appropriate node, more likely to be much more knowledgeable about a specific matter than any other node in the network.

Digital skills

Not only understanding that the network is the new architecture is what is needed, but also being able to live in it. And as networks are boosted by digital technologies, a collection of digital competences apply.

An explanation of such a collection can be found at Towards a comprehensive definition of digital skills. I will just list them here:

  • Technological Literacy: HOW
  • Informational Literacy: WHAT
  • Media Literacy: WHERE
  • Digital Presence: WHO
  • e-Awareness: WHY

When asked for an example where all these skills can be put into practice, I like to cite Analyzing digital literacy with a single simple tweet, where each and every conception of digital literacy can be explored by using a message on Twitter.

Social networking sites

A typical question that usually comes at this point is whether firms should be on social networking sites. In an interview (also in Spanish) entitled Redes sociales: ¿oportunidad u obligación? (Social networking sites: opportunity or obligation?) I talked about this.

The main points of the interview are the following four:

  • Living in the social networking sites is both a problem and a requisite of the “new times”. On the one hand, as social animals, we have to acknowledge that social networking sites are boosting our social potential: committing with a cause, hanging out with friends or engaging in collaborative work are much more easy when gone digital. On the other hand, if we are knowledge workers (and we increasingly are), social networking sites are tools which usage we should master.
  • Digital technologies are becoming general purpose technologies. This means that each and every aspect of our lives will be affected and transformed by digital technologies. And now that we just added the “social layer” onto the Internet, we will never more be able to tell a social networking site from the “rest of” the Internet and vice versa.
  • This is a change of era, not a collection of small changes. Institutions will be radically transformed as will be the concept of citizen (or worker, in the context of businesses).
  • Thus, we have to acknowledge and understand those changes. And we have to acquire the necessary (digital) skills to deal with the new scenario that is unfolding before our eyes.


Announcement: Call for papers for the 8th International Conference on Internet Law & Politics

The Universitat Oberta de Catalunya (Open University of Catalonia, UOC) Law and Political Sciences department herby invite scholars, practitioners and policy makers to participate in the 8th International Conference on Internet Law & Politics (IDP 2012): Challenges and Opportunities of Online Entertainment by submitting papers, from either legal or political science perspectives, focusing on the following topics:

  • Online Entertainment and its implications in fields such as, among others, the legal framework of audiovisual communications, the liability of intermediaries, legal aspects of videogames and online gambling, social networking sites, behavioural advertising, privacy, data protection, defamation, protection of minors, intellectual property, new models of content distribution, user generated contents, illicit and harmful contents, net neutrality, new generation networks, antitrust.

Papers may also focus on:

  • Legal issues relevant to the current status and future perspectives of the Internet, such as, among others, online privacy, data protection, intellectual property, ISP liability, freedom of expression, cybercrime, e-commerce.
  • Issues regarding electronic government, such as, among others, open data, reuse of public sector information, political participation online, e-procurement, Internet governance.

Interested participants should first submit an abstract (a 300-word outline) of their paper by 20 December, 2011, indicating clearly its subject and scope, and including a provisional title. There is no need to use a template for submitting the abstract. The abstracts received will be peer-reviewed and authors will be notified of the outcome by 10 January, 2012.

Authors of accepted abstracts will be required to send the full paper by 26 March, 2012. Full papers should not exceed 8,000 words in length, including notes and references. For the full paper authors should use the conference template that will be available to download from the web. The full papers will be peer-reviewed as well. The outcome will be notified by 16 April, 2012. Final version of the paper (camera ready) should be sent by 30 April, 2012. All papers accepted will be included in the electronic proceedings of the Conference, which will hold an ISBN number. Accepted papers may also be selected for oral presentation at the Conference.

Important dates

  • Abstract submission: please submit a 300-word outline by 20 December, 2011.
  • Notification of acceptance of abstracts: 10 January, 2012.
  • Full paper submission: please submit the full paper by 26 March, 2012.
  • Notification of full paper’s acceptance: 16 April, 2012.
  • Final version (camera ready): 30 April, 2012.

Please send all submissions by electronic mail in a .DOC or .ODT document to: uoc.idp2012@gmail.com


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