The Virtual Volunteering Guidebook

Yersterday I wrote about and the Virtual Volunteering Guidebook and said I was printing it for my Christmas readings.

Now that it’s printed and in top of my desk, I cannot avoid writing back about it. The work done by Susan J. Ellis and Jayne Cravens looks G.R.E.A.T! Its table of contents is quite a promise of interesting things about Online Volunteering management:

PART I: Answering Your Basic Questions

  • Introduction: about what is “Virtual Volunteering”, why, who, how, etc.
  • Chapter 1: Integrating the Internet into
    Volunteer Management: the conversion of volunteers into online volunteers and what does this mean

PART II: Online Volunteer Management

  • Chapter 2: Virtual Volunteering Work Design, about responsibilities, assignments design, etc.
  • Chapter 3: Recruiting Online Volunteers
  • Chapter 4: Selecting and Preparing Online Volunteers, about screening, orientation, skills, etc.
  • Chapter 5: Working with Online Volunteers, about coordination and management
  • Chapter 6: Evaluating and Recognizing Online Service, about reporting, evaluation, performance, etc.
  • Chapter 7: Implementing a Virtual Volunteering Pilot Program

PART III: Making the Most of Online Service

  • Chapter 8: Special Issues Online, about nettiquete, confidentiality, assistance, etc.
  • Chapter 9: Involvement of People with Disabilities in Virtual Volunteering, about accessibility


  • About the Authors
  • Appendix A: The Virtual Volunteering Demonstration Project
  • Appendix B: Resources


PDF file The Virtual Volunteering Guidebook (1,28 Mb)


If you need to cite this article in a formal way (i.e. for bibliographical purposes) I dare suggest:

Peña-López, I. (2004) “The Virtual Volunteering Guidebook” In ICTlogy, #15, December 2004. Barcelona: ICTlogy.
Retrieved month dd, yyyy from

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2 Comments to “The Virtual Volunteering Guidebook” »

  1. Jayne has been doing great work, both as a consultant and for her UN work. I got the chance to meet her a couple of years ago at SXSW where she won a well deserved community service award.

  2. Pingback: El Oso, El Moreno, and El Abogado

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