Closing Session of the Telecentre Forum
Chairs: Sriyan de Silva Wijeratne, Microsoft Sri Lanka

Florencio Ceballos, telecentre.org, International Development Research Centre

One of the convictions behind telecentre.org was that telecentre operators should be trained as social entrepreneurs, instead of hiring people to perform especific tasks.

Providing services – like Drishtee does – was another of the main things that became clear from the very beginning. Knowing, thus, that many countries were approaching last mile issues with public access to the Internet, based on entrepreneurs and services addressed to the comunity, fostered the creation of a global network where all these initiatives could be shared and learn one from another one.

Sheriff el-Tokali

The UNDP began a telecentre network with 3 telecentres in Egypt. A thing that has been learnt since is that telecentres cannot survive outside of a network. A network makes possible sharing services amongts member telecentres of the network or even amongst networks; share strategies and policies, etc. On the other hand, the addition of new telecentres is easy, as they benefit from the experience of the already established telecentres.

But telecentre sustainability does not only rely on sharing services, but in creating new ones. Amongst these services, e-Government services are, arguably, the best option nowadays.

Lessons & good practices learnt from the Philippines Telecentre Experience
Tess Camba, National Computing Centre, Philippines

1. Institutionalizing a national policy: it is worth expliciting and embedding a telecentre policy in the general policy of the government.
2. Organizing one network: the network, a multistakeholder one, is useful to raise awareness, to represent the different interests of the stakeholders.
3. Pursuing a shared vision: to have a community e-Center in everty municipality
4. Employing a multi-stakeholder partnership: engaging the government, the private sector, NGOs, academia, etc.
5. Training compentent Community e-Center managers
6. Promoting knowledge sharing: through the online platform, knowledge exchange conference, Community e-Centre managers exchange programme
7. Putting premium on content & services
8. Harnessing leaders & champions

Ravi Gupta, CSDMS

CSDMS publishes Telecentre Magazine.

There is a major challenge that telecentres face. Their portfolio of services is growing in width and complexity. But they will not survive if the do not have a social part. Telecentres have to connect the dots.

But the added problem to this is: if the governments are not e-ready, telecentres cannot supply e-government services; if the educational system is not e-ready, telecentres cannot supply digital learning services; if the health system is not e-ready, telecentres cannot supply e-health services; and so on with resellers, banks, etc.

The need for knowledge sharing will increase, not decresase, and more as connectivity raises (especially in developing countries).

Final conclusions

• The importance to document everything you do, with a writing, with a photograph, with a video… Testimonials have a strong power and, besides, they help you in keeping track of what you’ve done
• The importance to recognise your failures… and learn from them, of course

Empowering telecentres with appropriate content and services for the next five years
Chairs: Juddha Gurung, High Level Commission on Information Technology, Nepal

Different communities have different needs, thus why we have to adapt content and services to each and every community.

Content and Services in the Telecentre Movement in Nepal
Allen Bailochan Tuladhar, Forum on Information Technology Nepal, Unlimit.com

More than the last mile, now covered in Nepal with coper and fiber, is the last meter: localization of end-user software in Nepali language, the language of the websites, etc.

Services from the telecentres in Nepal:

• Agriculture prices
• Digital literacy courses
• Foreign remittances
• Educaton aides for class 8, 9, 10
• Tele-medicine
• Convergence of telecentre and community radio
• e-Shopping of telecentre products
• e-Haatbazaar
• Rojgari samachar: employment opportunities
• Convergence of libraries & telecentres
• Convergence of schools & telecentres
• Convergence of healthpost & telecentres
• Cyber volunteers (ICT Volunteers)

Drishtee: Connecting communities village by village
Vignesh Sornamohan, Drishtee

Drishtee works toward crating an impact in the lives of rural villages. It provides a kiosk-based platform for services such a s Health, Educatoin, Banking, Micro-finance, rural retail points, rural BPOs, opportunities to provide market access, linkages for physical products (e.g. eyeglasses) etc. now serving more than 14,000 rural kiosks.

For each franchisee and micro-enterprise, Drishtee implements various components for integrating themodule in the existing ecosystem. It provides suport to sensitise the community, undertake needs assessment, customise services, etc.

The model aggregates demand in 20 villages (a “milk-way”), which leads to sustainability, whithin the called ‘Social Enterprise and Livelihood Framework’ (SELF).

Example: lack of health workers? A woman is trained in firts aid and provided with basic first aid kits, like non-invasive diagnostic and pathological tests. Added to this, she is linked at the back with a physician, so that she can get better information or forward the patient to them.

Can content & services empower people?
Angelo Juan Ramos, PhilCeCNet (Philippine Community e-Center Network)

PhilCeCNet is an organization of various stakeholders working towards bringing the knolwedge society to all Filipinos, being its pillars: content development, infrastructure, capacity building and telecentre management.

What empowerment?

• Access: access-utilization gap, cost, literacy, availability of content and services
• Networking: F2F vs. virtual, levels of involvement in content & services creation and provision
• Voice: sectoral issues (marginalized, voiceless, etc.), changes in advocacy, influence in policy, governance, economic participation, me vs. us vs. them, inclusion

To create content, the best approach is to create partnerships for a collaborative, participatory, community-based content development. This should be made combined with including sectoral and gender issues, thematic areas, emerging issues, etc.

The telecentre ecosystem should be expanded, by means of networking, new tools and technology, geographical expansion, etc.

Nevertheless, we certainly need better tools to measure impact, at both the quantitative and qualitative levels.

Case studies of innovative applications and practitioners of the Global Telecentre Movement
Chairs: Mahmud Hassan, Bangladesh Telecentre Network

Telecentres through Community Based Organizations (CBOs)
Raman V. Machiraju, Elister IT Solutions India

In financing services, community based organizations can help bridge the different perspectives that banks and especific customers have. Thus, telecentres can act as business facilitators to financial institutions, by adding in the human factor.

Koslanda Nenasala: Challenges and achievements
Sri Kanth

Hill country disabled group: many disabled people in rural areas cannot even get out from their own homes. Give them a laptop and proper training and they can reach out. Many telecentres provide these skills to disabled people.

SriLankaJobs.net
M.A. Pemalatha & Brimal Prasad

SriLankaJobs.net

is run from a srilankan Nenasala and offers job vacancies in both public and private sectors, including a job seekers database.

One of the major goals is to bring the gap between rural and urban societies. In this sense, both native and international languages are used for the convenience of all the communities.

The project had seed funding from ICTA Sri Lanka, got the e-Swabimani award 2009, and was selected by ICTA for his project replication programme.

Applications have increased from 49 to 619 from January 2009 to November 2009, and it’s having is major impact in rural areas.

So far, CVs have to be uploaded by the managers of the nanosalas in the project (now 5 of them, after the replication programme). This is one of the reasons nanosalas are so necessary for the project, but also a barrier for quickly scaling up and covering the 23 districts of the island.

The implementation of Rural M/SMEs Services using ICT: Egypt and Bangladesh
Rehab Yehia, ICT Trust Fund

Quick win project:

• Short time frame
• Specific objective
• Limited scope
• Quick effects
• Built on previous experience
• Using existing resources
• Pilot project used as a prototype

Learning toolkits are created to teach SMEs in e-marketing, accounting and soft skills. These toolkits (normally in CDs) are distributed to 17 telecentrers in Egypt aiming to reach 1,200 M/SMEs, plus a web portal: Ayadina.net, now considered one of the top-five portals in Egypt for SMEs. The project also includes 4 training rounds with 50 trainers.

After having followed the e-marketing module, many SMEs have created their own websites where they offer they goods.

In Bangladesh the project is implemented in partnership with 30 telecentres and the project is similar to the Egyptian case, diferring only on the type of e-services provided.

Building capacity among telecentre operators for sustaining telecentres
Chairs: Latha Pillai, Indira Gandhi National Open University

Basheerhamad Shadrach, telecentre.org Academy, International Deverlopment Research Centre

We have seen a shift from training to learning. Even children challenge the educational system to turn it into a learning system. This shift, if formalized, would also help in recognizing experience as learning, and give credit to it.

But, what kind of learning for telecentre operators, network operators, (digital) skills trainers, etc.? e-Learning? blended learning?

And how should the curriculum be shaped? formal? informal? In any case, the content has to be shaped towards the learner’s environment, not the teacher’s.

The way we design credit is also very important. Not only as recognition, but also as a means to transfer credits from one place to another, be it geographically (from one academy to another one) or from different levels of the educational track, that is, from an academy to higher up to the University.

Building Capacity among telecnetre operators for sustaining telecentres: The ATN’s Experience
Jose Avando Asles, Association of Telecentre Network

1,265 telecentres operated by ATN, with 28,700 users a day; 861,000 monthly; 10,335,000 yearly (source University of Brasilia).

Courses offered to telecentre operators: digital literacy, microsoft curricula for community learning, telecentre management course, digital entrepreneurism course.

Telecentre management course: online course, 60h

• Information and business telecentre
• Telecentre sustainability plan: how to treat telecentres as social enterprises that need their own funding
• Telecentre financial planning
• Marketing as a management tool
• Telecentre and distance learning

Digital entrepreneurism course, online course, 60h

• Basic Internet
• Entrepreneurism
• Managing business
• Working in net
• The use of Internet in business

During 2009, 643 people attended the Telecentre Management course and 484 the digital entrepreneurship. Also 30 operators from Mozambique followed the courses online.

Current status and future challentes of telecentre.org Academy of Sri Lanka
Harsha Wijeyawardhana, Univeristy of Colombo School of Computing

The Telecentre.or Academy of Sri Lanka was formed on 7th February 2009 at the Nenasala Convention. It was designed to enhance the committment that the government had already acquired with the Nenasala network.

The academy is a multi-stakeholder partnership, with academics, member organizations, non governmental organizations, etc.

The academy has already set up an e-learning platform based on Moodle and is now uploading all the content to the site, open for everyone. This platform, indeed, will host the whole learning management system (LMS) for the Global Academy.

ThaiTelecentre & its capacity building?
Kamolrat Intaratat, Thaitelecentre.org Academy

The Thai telecentres are normally based on their own resources, being community autonomous e-centres, being the main strategy networking and collaborating at the local and national level.

Being autonomous, e-commerce is really a goal both for e-inclusion and sustainability. Hence, courses (3 levels) in e-commerce is one of the key training strategies of ThaiTelecentre.org.

The Thai academy is tied to STOU (People Public Open University) and is demand driven, thus issuing any kind of certificate that is needed.

On the other hand, other courses are already being considered, as the MBA in Social Entrepreneurship

Entrepreneurship is the key to sustainability
Ashis Sanyal, Department of Information Technology, India

The sustainability of the telecentre relies heavily on the telecentre operator’s capacity: you are not a self-employed person, you are an entrepreneur.

Telecentres aim to stimulate and respond to the needs of the community. Otherwise, they remain cybershops. Telecentres should be service oriented.

Requierd to start a telecentre:

• Develop a business idea
• Conduct a survey for community needs
• Identify a target service
• Crate business plan
• Plan for sustainability

Q&A

Ismael Peña-López: how to retain the valuous human capital built with these courses? Several speakers: Well, part of the agenda is also help the telecentre operators to climb up the professional ladder, so that they are hired in banks, corporations, etc. So, not only it is not a problem that trainees leave the telecentre, but a most wanted outcome. On the other hand, many of them will stay linked to the telecentre movement, legitimizing it with their own experience.

Aminata Maiga Fofana: actually, a way not to decapitalize the telecentre is internship and inner promotion, i.e., an expert user is promoted as an intern and supervised by the manager of the telecentre. If the manager leaves, the intern is promoted as the new manager and a new user is promoted as an intern. And so on.

New Trends and Innovations in Technology for Telecentres
Chairs: Ram Tiwaree, United Nations Economic and Social Commission for Asia and the Pacific

Greener and affordable telecentres
Danny Nagdev

The NComputing’s X550 kit connects several periferics (keyboard, mouse, screens) to a single computer.

Advantages of NComputing’s X550 kit: much cheaper than a server-client typical structure, almost all software’s worked, consumes low power, full Screen videos run smoothly, etc.

Limitations: No local USB support

Community empowerment through ICTs: evidences from grassroots in Bangladesh
Ananya Raihan, d.Net

Goal: to understand the linkage between community empowerment and ICTs, but comparing ICT penetration with the level of community empowerment in Bangladesh.

A first problem is that of the evolution and modification of metrics, as ICTs have changed in range and cost, thus changing what we before understood as low level of penetration (e.g. cheap TV sets have drastically replaced radios, which were considered the lowest level of technology adoption of all). On the other hand, is difficult to separate private from collective (a household, a household and their friends/neighbours) from public usage.

Indicator of empowerment:

• Participatory democracy
• Mobilization of community members towards social violence and the role of ICT over it
• Community involvement in the roles and responsibilityes of the local government and the role of ICT over it
• Level of knowledge of the community people about the local, national and international issues and the role of ICTs over it
• Community involvement towards the local governmet annual activity plan and resource mobilization plan
• Transparency and accountability of local government towards the community and the role of ICTs over it
• Presence of collaboration between local government institution and local community organization regarding access to information through ICTs

Findings show that there does not seem to be any linkage amongst ICT penetration and empowerment, though there might be some weak correlation.

Empowering women through ICT education: An application of Gender Evaluation Methodology (GEM)
Fatema Begum Labony, d.Net

A computer literacy project (CLP) with 18,525 students that took a computer course. The school authority would provide infrastructure while d.Net would teach the course.

The study shows the steps to adapt Gender Evaluation Methodology (GEM) by APC. The objective was to understand the extent of equality in acccess to ICTs by girls in the CLP.

Boys have five times more opportunity than girls to learn computer from public places and neighbour as gilrs have less facilities to go and avail it outsiders. Girls are afraid too to used computers.

Parents are also afraid that more “computer time” is less “school time” or, if it’s not, that the daughter has to stay longer time at school (thus, less time to study home, more time out of home, etc.).

Note: on gender evaluation methodology, please see also Gender Evaluation for Social Change.

Impact of mobile telephony on telecentres
Chairs: Tenzin norbhu, Senior ICT Policy Specialist, The World Bank

Priyantha Kariyapperuma, Telecom Regulatory Commission Sri Lanka

Huge increase of mobile penetration in Sri Lanka, accompanied by a huge investment in ICTs.

m-Commerce is increasingly being used in the insurance sector, the banking sector, etc. Though incipient today, it will become as important as texting, voice, MMS, browsing the Internet or VoIP.

Telecentre projects in Sri Lanka

• Nenasala, by ICTA
• Vidatha centres, by the Ministry of Science & Technology (Divisional Secretary Office)
• TRC, CTO Malta tsunami telecentres: main objectives being assisting communities in poverty reduction, social and economic development and peace building.

Type of services offered by the telecentre, which is targeted to rural population:

• Rural knowledge centres
• e-Libraries, community model
• Distance and e-Learning centres
• Tsunami and computer kiosks

A concurrent problem has been content in local language, as people in rural areas are not fluent in English, but in Sanghalese or Tamil.

Don’t commute, but communicate, Sir Arthur C. Clarke.

Telecentres and mobile phones
K.K. Gunawardana

In Sri Lanka, average commuting time (one way) is two hours. Hence, there is a huge potential for tele-commuting.

Copex is reducing by Moore’s law, but Opex is increasing. How to reduce it? Break the monopoly of DSL, shift computing power from day-time to night-time, etc. This shift of computing power could be done by some degree of tele-commuting.

Mobiles and telecentres?
Simon Batchelor, Gamos

Increasing penetration of mobile phones in Africa. Despite figures show penetration per inhabitant, we cannot forget that taking households (5 members on average), it might well be that most population is covered by mobile telephony.

The problem is that in Africa is where prices for mobile phones and broadband are higher in terms of GDP per capita. Nevertheless, people are in general willing to pay to get these services.

Most people talk on the phone for human interaction (getting in touch for emergencies, family and friends), get most things through the TV, and just love and entertainment are got though the mobile phone or the Internet.

Several applications for mobile phones: Ushahidi, mobiles 4 good, m-pesa, tradeNet, etc. Seeing this and the still small but significant increase of mobile broadband penetration, it looks like mobile broadband will rocket as mobile penetration did, way beyond the actual penetration of the Internet.

FarmerNet: Application of mobile phones and telecentres to support micro-finance beneficiaries
Harsha Liyanage, Sarvodaya — Fusion

Farmers Net is a mobile phone + telecentre + micro credit project.

Telecentres are coordinated by ICTA Sri Lanka while microcredit comes from Seeds.

Proportion of borrowers in the agriculture cultivation sector remains as low as 10% in 2008 (from 40% in 2006).

Many rural farmers are exposed to as low as 5 traders. Lack of market access is thus the issue that constrains farmers from evolving. What the system does is to convert complex information into simple, context specific information, understandable by the farmer.

But how to access the farmer when only 5% of them access telecentres? (95% are children and youth). The answer is the mobile phone.

This system gathers data from people interested in e.g. pumpkin and when will they need it, and farmers producing these pumpkins, so that they can interact with each other and make their ends meet.

ICT4D and telecentres
Rumi Mallick Mitra, Nasscom Foundation

Nasscom Knowledge Network is geared to build a rural knowledge network to impact the lives of the underserved. It is a multistakeholder partnership: NGOs, communities in villages, key resource partner (Nasscom Foundation) and resource partners (funding, training, content and services, technolgy partners)

Sustainability and scalability

• Diverse grassroots partners
• Diverse resource partners
• Diverse services: that help the community to outreach their needs
• Innovative models: focus on health, educatoin

Challenges in moviles for development

• Physical limitations of the device: how much information can you see?
• Problems of cost of specific applications or services, e.g. MMS
• Financial limitations of the amount of money being sent
• Computing limitations: how many the processor will bear?
• m-Services can be highly centralized and hierarchical top-down

The Asian telecentre movement: the role of networks and their future
Chairs: Reshan Dewapura, Information and Communication Technology Office (ICTA) of Sri Lanka

ICTs for an inclusive and developed world
Xuang Zengpei, United Nations Economic and Social Commission for Asia and the Pacific (ESCAP)

Asia and Pacific region has, out of all the UN regions of the world, been the most economically prosperous. But also the one more populated and the most disaster prone in the work, including human disasters caused by poverty.

The region has a wider disparity in the Internet usage, and the digital divide will come not from access, but from broadband or lowband access.

Why a need for community e-centres? Disconnected rural areas, population under poverty line, etc.

The Nenasala (Wisdom Outlet) project in Sri Lanka has inscreased IT literacy rate from 9.7% i 2004 to more than 20% in 2008, aiming to have 1,000 centres in 2010.

Key issues:

• Leadership and organization
• Financial viability
• Services
• Ownership and access

The Asian telecentre movement
Srinivas S Tadigadapa, APAC Intel Singapore

Provide public access to information for education, personal usage, social and economic develoment… Thus, they need not being limited to just kiosks, but shared access for education, telehealth, etc.

Sustainability:

• Financial sustainability
• Sustaining staff capability
• Sustaining community acceptance
• Sustaining service delivery

Key challenges

• Connectivity
• Linking up to local self governing bodies to telecentres
• Diversity introduces complexy: each area has its own requirements, local community involvement and content, creating value at the grass roots is a challenge, etc.
• Proper power back up remains a challenge

WiMAX is certainly the solution for last mile access.

Telecentres as access to e-services, a key to service utility. Shared access is important as a bridge to economic growth, employment, training & PC ownership.

Network mid-life crisis — What it is and managment
Meddie Mayanja, telecentre.org, International Development Research Centre

Signs of mid-life crisis (Richard McDermott, 2004)

• Loss of momentum
• Loss of attention
• Localization

Avoiding mid-life crisis in networks:

• Clear purpose
• Active leadership
• Critical members engaged
• Sense of accomplishment
• High expectation, not only the one who’s leading, but of all the constituents of the network

Asian Pacific TeleNetwork (APTN)
Dil Piyaratna, Asia Pacific Telecentre Network, ICTA Sri Lanka

In Asia, the most affected by the digital divide are the rural poor. That’s why telecentres deliver more than ICTs: shared access at low cost, meeting place for networking, knowledge centre, access to capital assets, training centre, etc.

Operational challenges

• Sustainability
• Lack of IT knowlegeable staff
• Community acceptance
• High cost of broadband
• Lack of content in local languags

Sustainability is beyond financial sustainability. Here is where networks of telecentres can enable knowledge sustainability, or help in achieving financial or self-financial sustainability.

Roger Harris explains how seeking financial sustainability leads to losing your “for development” aim, while forgetting about it turns you into an inefficient government service provider.

The Asia Pacific Telecentre Network (APTN) was launched in november 2008 by UNESCAP and forms now part of telecentre.org.

APTN’s role:

• Information sharing. APTN to act as the knowledge hub in the Asia Pacific region, being a repository of knowledge.
• Facilitate knowledge exchange between national telecentre networks
• Facilitate study tours among networks
• Consultancy assistance, facilitating consultancy work in Asia Pacific, or creating a database of experts in various areas
• Funding assistance, accessing potential donors jointly with member networks and go together for greater credibility
• Event coordination, coordinating events in partnership with eAsia or other larger events (resource sharing, knowledge sharing)
• Resource mobilization, working together towards a common goal
• Enabling policy, assisting governments to implement the telecentre component in eGovernment programmes, and including telecentres inproviding government services to citizens in the rural areas

USAID, Last Mile Initiative

Commercial approach, looking at it from a market perspective, with minimum or no subsidies, but an entrepreneur running a centre which provides services on a price-basis (not for free).

The centres run as franchises. Wireless broadband was deployed for the centres and the founding was lobbied for at two national banks.

A package of services (business-in-a-box) was provided so that to lower the barriers of entry.

Lessons learnt

• The packaged model included fixed prices, but communities are different, and so ought to be prices
• Services need to go beyond ICT, beyond the PC, beyond Internet access. The telecentre operator has to be free to implement whatever he foresees
• The franchise itself was hard to sustain and ended up being taken up by Dialog (telecom)
• The private sector has to see that these telecentres are useful to deploy their businesses

Current status and future of global lecentre movement
Chairs: Aminata Maiga Fofana, Afriklinks GIE

If you have a telecentre you need:

Understanding sustainability of telecentres: The Egyptian experience of IT Clubs
Karim Kassim

Sustainability of a telecentre: the continuation of benefits of a telecentre after the initial donation. Sustainability is multidimensional

• Social and cultural
• Technical
• Policy/strategy
• Human rsources
• Financial
• Services ICT (computer access, Internet access, etc.), Funcional ICT (fax, phone, etc.), non-ICT (tea, sandwiches, etc.)

Many of them are related to knowledge sustainability.

The LAKapps Project. Making localisation effective: user guides and training
Sanath Jayasena, University of Moratuwa

Goal: facilitate the use of the Internet through local languages, by deploying Sinhala and Tamil email, web browsing and e-learning software and a selected set of sites (schools, Nenasalas): Firefox, Thunderbird, Joomla, Moodle, etc.

User guides and training material to run this software were also created to help users in their usage, including how to use keyboards to type Sinhala and Tamil characters.

Analysis of factors affecting the effectiveness of telecentres of Sri Lanka
L N A C Jayawardena

Telecentre operators: 57% operated by aged from 27 to 35 years, majority of high performing telecentres operated by males (see later for absence of cause relationship).

School students and leavers, and job seekers and employees, most of them have ICT training as the first utility, while businessmen and monks search more office-oriented services (photocopying, faxing).

Key attribute of high performing telecentres

• Social network
• Managerial skills
• Attitudes of operators towards business
• Educational background of telecentre operator

There is also a significant relationship of growth of telecentre and relationsihp of owners/operators with mother organization. No significant relationship with gender or age. Effectiveness is related with the kind of services provided by the telecentre. Relationship between growth of telecentres and knowledge about community.

Recommendation:

• Proper selection criteria for telecentres
• Establishing effective communication between telecentres and mother organizations
• Upgrading telecentre service is timely
• A responsible authority to coordinate Nenasala centres and use them as ICT education centres, or education hubs
• Rural schools, extension services, can use telecentres for profesisonal training, distance learning, farmer training
• Participatory methodologies should be used to evaluate the impact of telecentres in rural stakeholders

Back to the Community: the Future of Telecentres
Ismael Peña-López

Up scaling and replication? 150 experiences.
Niranjan Meegammana

e-Fusion phtv Initiative in Sri Lanka. After some pilot projects in 2007, success brough a huge demand that required an important change of strategy to make it possible to be scalable and replicable.

Design vs. implementation gaps: dynamic re-design, operation flexibility, learning from grassroots.

Continued existence implies maintaining your project team, maintaining demand and increasing social acceptance. To do so, you have to identify participation benefits, innovative partnerships, local support structures, etc.

Questions being:

• Social innovation or social entrepreneurship?
• How to integrate ICT4D with policy?
• Openness and ownership sharing?

Telecentres and their role in socio-economic empowerment
Chairs: Basheerhamad Shadrach, telecentre.org Academy, International Development Research Centre

If you have a telecentre you need:

• A place, the centre
• Devices, to connect the “tele”, and they can be computers, a ciommunity radio, mobile devices
• But, over all, you need people, a community, that are entrepreneurial, with skills, with the ability to connect

Understanding the people, and bridging the gap between the government and the people is crucial to have effective policies.

To do this, you necessarily need to bring in stakeholders, and do it with a plan.

Unleashing technology to advance social and economic development
Tim Dubel, Microsoft

In the next five years we foresee an even increasingly path of innovation in technology, being the role of telecentres how to wrap it in a human way. Indeed, telecentres are not interesting (only) by their mission for inclusion, but because there’s business interest in them. Thus, telecentre operators should “help” the private sector in understanding the possibilities to add value from a telecentre. Thus, both telecentres can achieve their social goal while being sustainable as thei also achieve an economic goal.

New business models:

• Kiva
• Hopemongers
• See your impact
• M-Pesa

New delivery models:

• e-Health
• e-Government
• e-Learning

Shared resource computing

• One monitor, multiple mice connected to one computer
• Multiple monitors, multiple mice and keyboards, connected to one computer

The role of telecentres:

• Leverage technology: not only increasing access to technology, but also showcasing specific new technologies
• Support innovation: telecentres can serves as laboratories for innovation, where experimentation can be done, especially entrepreneurial innovation
• Build capacity: train skills, workforce developement. According to European survey, 90% of jobs in the short run will require ICT skills
• Expand networks: to share knowledge, to collaborate with other organizations and institutions

The role of telecentres in reviving a knowledge-based agrarian society
Kshanika Hirimburegama, University of Colombo

65% or population in Sri Lanka in the rural sector, but leaving to urban areas because of lack of knowledge and information to stay up-to-date in agriculture techniques.

Create a first ever online diploma course for the farming community in Sri lanka, and introducing IT for grass level in rural areas.

The course has increased student computer knowledge and given e-mail access to all of the participants. Internet usage has increased from 35% to 93% and most of them have a good level of awareness of online distance learning.

An example of the output is farmers sending information (text, images) to the Coconut Research Institute to find out what the diseases are, or to get advice for their crops.

Most people follow the courses from Nenasalas. Materials are adapted from the ones from the Indira Gandhi Open University, or, sometimes, created from scratch. Language is bilingual, one of them being the local language which changes according to the region where the students are. And everything is managed with Moodle.

The online education programme has proven successful to bring into the educational system people traditionally excluded from it.

Common Services Centres. The Indian Experience
Ashish Sanyal, Department of Information Technology, Government of India

Common Services Centre: low cost and/or cost-effective delivery of e-governance services to the rural citizens, benefiting from the increase of penetration and quality of ICTs.

Services: government certificates, licenses, grievandce redressal, law & order, governemnt welfare schemes, market prices, education, news, entertainment, communication, government & private sector mixed services, etc. Availability of government services is a must for the sustainability of Common Services Centres.

These services can be categorized as:

• Savings: save you time or money, as e-Government
• Buying: help you to shop more or better. Not only e-commerce, but e-learning and important part of this category
• Income: help you to actively increase your earnings

Have to find the local entrepreneur, guide and counsel him to set up the Common Services Centre, but then, convince the bank to help the entrepreneur in investing on the Centre, and convince the telcos to provide connectivity services.

Plenary Session, Track 2 (pt.2)

Building a Knowledge Society for All. Emphasizing Government’s Strategic Role Supporting ICT Innovations in Education
Jyrki Pulkkinen, GeSCI

The gap between developing countries and developed or industrialized countries can be widening due to lower investments in ICT, education and innovation processes in developing countries. Knowledge is increasingly the key factor of production as well as a raw material for economic development.

We need to invest in ICTs that impact Education. But not wasting money in screens that substitute blackboards or handbooks for doing exactly the same things: this is a misinvestment.

One OLPC promoter once said that computers at the OLPC programem could substitute teachers. Then, why give them to children that already go to school instead of giving them to childrent that do not go to school?. We need to prioritizise the excluded ones, not the included ones.

ICT Innovations and educational challenges:

• lack of universal inclusive access
• poor quality of education
• poor management on the education system
• incrasing irrelevance of the current educatoin system in the knowledge society, new skills that need to be learnt (and besides e-skills)

Layers of successful ICT integration in education (much more than infrastructure):

• Hardware, software: ICT
• Warsmware: principal, teacher, learners, parents
• Socialware: school, university, institutional development
• Cultureware: strategies & policies

What can the government do?

• Foster multistakeholder partnerships
• Create an enabling environment for development
• A blueprint and a roadmap for partners
• Key resources: institutional, human and financial

J.B. Dissanayaka, Ambassador for Sri Lanka in Tahiland, Cambodia and Laos PDR

Vidatha (sanscrit): knowledge that is given, knowledge that is transferred.

[interesting speech -- impossible to reproduce here -- about languages and their usage in ICTs]

Digital Bangladesh: Road to Achieving ‘Sonar Bangla’ (golden Bengal) in the 21st Century
Abdul Karim, Prime Minister’s Office, People’s Republic of Bangladesh

Virtual one stop shop for Government services: cost effective, quick, participative, etc.

Of course, connectivity is the issue, that’s why the cretion fo the “mobile lady” and other public access points.

Also a rise of m-Services provisioned by the privaste sector: language learning, health, agriculture information, legal advisory, court case notification, market access and trade, emergency service, etc.

ICT Act 2009 (digital certification, fight against cybercrime), Right to (Public) Information Act 2009, m-Banking.

Q&A

Q: How can ICTs or the ‘Sonar Bangla’ be used to fight government corruption? Abdul Karim: ICTs can ensure proper transactions, as getting rid of paper, and minimizing physical contact of documents, bureaucratic corruption has necessarily to decrease. Pulkkinen: corruption happens when people don’t know. Raising awareness — and knowledge — on public affairs is the best way to reduce corruption. E.g. if the citizen knows how much money should there be in a specific account and the citizen knows how much money there actually is in that account, it is very difficult to cheat and remain unnoticed.

Plenary Session, Track 2 (pt.1)

Telecentre for a digital divergence era
Florencio Ceballos, telecentre.org

More and more mobiles in people’s hands, many of them in developing countries. 4.6 billion estimated by end of 2009. Thus, we might be facing not a digital divide, but a digital divergence: it’s not that people do not have access to ICTs, but that they have access to different qualities of ICTs. Difference between full access to the Knowledge Economy to restricted access to the Knowledge Economy.

Telecentres are a way to share enhanced access to the Knowledge Economy. But not only they provide access, but also skills, etc.

Why shared access? Well, not that new:

• Public transportation
• Shared bycicles in many cities in the world
• Access to water through fountains at streets
• Public libraires

Ownership, thus, is not the issue, but access to knowledge. And telecentres are the “sherpas” that facilitate this access to people.

Though sustainability is quite often raised as an issue, in fact, many times is lack of investment what strangles the viability of certain telecentres. With the appropriate investment, more (business) opportinities come at hand.

And public access is not at all a “solution for very poor countries”. Germany, Sweden, Spain, UK, etc. are amongst the countries that have a more developed (in quantity and quality) network of telecentes.

But of course, telecentres have to evolve. Some are using telecentres to access higher education courses, others to bring microcredit to rural areas…

The impact of the Cloud on Public Sector
Bash Badawi, Microsoft Public Sector APAC

The cloud:

• software as a service,
• data as a service,
• platform as a service,
• infrastructure as a service,
• everything as a service.

It lowers the entrance costs to ITs, forces integration.

On the other hand, it’s fully scalable and you don’t even have to care about predicting how much usage, computing power, storage, etc. you will be needing. It’s just a pay-as-you-go.

Building a Smarter Planet: Government
Kevin North, IBM Asia Pacific Public Sector Business

We now have the aility to measure the condition of almost anything: e.g. with RFID cards we can constantl monitor the temperature of each and every cow in our herd.

The imperative for government today:

• Deliver value
• Exploit opportunities
• Act with speed

The road to outsourcing:

• Staff augmentation
• Out-tasking
• Co-sourcing
• Portfolio outsourcing
• Outsourcing

Q&A

Comment by attendant: India is increasing the number of mobile phones by 18,000,000 monthly, thrice the population of Finland.