20080510

iCities (IV). Round Table: mGovernment. The Mobile Phone and its integration in e-Government

iCities is a Conference about Blogs, e-Government and Digital Participation.
Here come my notes for session IV.

Round Table: mGovernment. The Mobile Phone and its integration in e-Government
Chairs: Nacho Campos

What is a mobile phone

  • Mobile
  • A device you use every day
  • 110% of penetration
  • Many features

Tomy Ahonen: the mobile phone is the 7th medium:

  • Personal
  • Always on
  • Always with us
  • Integrated paying method
  • Immediate tool

mGovernment: how the Administration adapts itself to the nomadic style of the citizen (The Economist)

Goal: from m-murmur to m-chat to m-conversation (unidirectional, bidirectional, multidirectional).

Barriers:

  • Lack of leadership, political and technical
  • Infrastructures
  • Resistance to change of public servants
  • Telecommunication Operators
  • Lack of communication plans
  • Digital Divide

Mario Moreno Sánchez: Mobile Marketing expert

The advertising market is absolutely saturated: the customer can no more get a bigger amount of ads.

The key of m-development is multistakeholder partnerships between the Administration, Banking and Telecoms. An appropriate legal framework is a must.

MMS is likely to be the next multimedia revolution… maybe more than SMS, because, among other things, it’s really multimedia.

Virginia Moreno: CIO Leganés City Council.

Why mobile communication between the Administration and the citizen?>/p>

  • Highest penetration
  • New communication channel with the citizen
  • Integrated with other channels
  • Secure systems

Almudena de la Fuente: Vodafone Government and Public Services Director

How do you sign? With a pen or with a mobile phone?

Multistakeholder partnership: service provider, the Administration, the certifier of the digital signature.

Very simple for the user: just change the SIM (keeping the telephone number) and pay (!) the registration to the service.

Víctor Solla: CIO Avilés City Council

First things first: organizational change before the application of new communication channels.

Technically, it’s everything already done: penetration is (almost) total in the user’s part, and knowledge/data digital management in the Administration part is (or should be) already a reality. It’s “just” a matter of making it happen.

Thus, sometimes the only problem is cost, but not developing cost, but the cost of leadership and organizational change.

The Administration should watch over the existence of an appropriate connectivity so its services can be properly reached. Otherwise, it should foster the establishment of the needed infrastructures, supplied directly or through partnerships with the private sector.

iCities 2008, Blogs, e-Government and Digital Participation






20080208

Cheap technologies for Developing Countries

By Ismael Peña-López — Average reading time 0'15minutes
Main categories: Digital Divide | Hardware | ICT4D
Other tags: , , ,
[comments: 4]

I’ve been recently interviewed by e-mail by journalist Ignacio Fossati. He put clever questions that made me think, which I really appreciated. Some of my answers were grounded on plain evidence, but other were just my own opinion — arguably all of them. As most of the interview dealt with “cheap technologies for Developing Countries”, such as the OLPC project, and we’ve been having some debate lately here, with Teemu Leinonen or at Peter Ryan’s, I thought I’d share them here, so the debate can go on.

In bold characters, the questions; the answers following.

Cheap laptops, what do you think their acceptance will be like in developing countries? Do you think it will be a success?

Personally I think that they will undoubtedly have some acceptance. In part because there already is a government demand, but in my opinion, they will above all get into these countries through the private sector. The great success of Negroponte and his OLPC project has not been to create a new device, but breaking the spiral “more powerful hardware - new software demanding more hardware power - more powerful hardware - new software demanding more hardware power - etc.”, and showing that it is possible a good hard with a limited soft and vice versa.

Once broken this dynamic of “more, more, more,” the private sector will enter with force into a market of billions of potential users so far neglected because they could not afford that “more hardware, more software.”

I also believe that the mixed model pda+phone (smartphone) can be an interesting trojan horse, given the high penetration of mobile and the already numerous management applications for cellulars in those countries and that have been very successful.

Do you think the production of low cost laptops is the best way to extend and promote the use of computers in the Third World?

Absolutely not. But with two shades/comments.

The first one is that it has already been demonstrated — in developing countries, but in developed countries as well — that the user (citizen, Administration, firms) should see some use (and benefit) in the computer or the Internet. If not, once large infrastructures have been installed (e.g. wire) these will clearly be unused or underused. The laptop, without some clear uses in its design, has neither present nor future.

However, and this is my second nuance, this computer, accompanied by an intelligent design in the field of uses (e.g. a teaching method based on distance education, educational content embedded by default on the computer, a learning plan of shared learning within the family, etc.) can be a spearhead that will break the natural rejection that most of us adopt in front of a new technology.

Therefore, it is by no means the solution, but may be part — and, in fact, be the most attractive sometimes — of a comprehensive plan to promote the Information Society based on content and services.

These proposed low-cost products for developing countries (laptops, mobile phones, cars …), can actually help to reduce the gap of the digital divide?

This question has a short answer and a long one.

Of course, all that implies mainstreaming Information and Communication Technologies helps to narrow the digital divide, by definition: more technology, less gap. Elemental.

The long answer has three parts.

The first, and we discussed: the technology is useless if not used. All in all, and like any technology, the computer is just a tool, for communication and information in a digital world. If, in the end, we cannot access neither information nor communication, the gap remains.

Which brings us to the second part: quality. It is now already (almost) more worrying the quality of Internet connection that the penetration itself: many services require increasingly broadband to operate optimally. Therefore, if these low-cost products have, in addition, low performance, their contribution to bridging the digital divide is also tiny. We should not be thus confusing cost with performance.

Last, the digital divide is a reflection, a derivative of the socio-economic gap. In this regard, if these devices do not reduce poverty or increase welfare, sooner or later, the digital divide will widen as currently are social inequalities. We would then be putting a patch or attacking the symptoms rather than the disease.

Is there room for a number of competitors in the market for low-cost computers?

At the state we are in, we have to count connected computers. According to the statistics, 17% of the population in the World is already connected. So there still is a 83% left to be covered. Moreover, if we include both homes and businesses, we can potentially achieve (as happens with telephony in many countries) more than 100% penetration. So, effectively, and in theory, there should be room for everyone.

Of course, the problem is not supply, but demand: who among these 5.5 billion people can afford to be connected? That is the question to be solved. Mobile telephony, low-cost computers, wi-fi and mesh networks have provided a good bunch of examples of people who previously could not afford connectivity and that now can. And other examples have shown that, if there is a way to make the cost worthwhile (by reducing other costs due to use of technology), this is usually not a barrier.

Do you think that behind this “solidarity rush” hides an unreported trade war?

Businesses, by definition, with their owners and stockholders behind, are not nonprofits. And that’s it. They look for profits: this is their role and we should not make value judgments on this issue.

What is reprehensible is when these firms try to convince us of otherwise, or, much worse, when they harm others with their economic activity.

Almost 90% of the money that goes into research and development is spent on the development of technologies to serve 10% of the richest people in the world. Could this trend be changed or is there something being done in this matter?

I fear that the capitalist system works this way. We need to generate surplus value to satisfy the owner of the capital, and this can only be achieved by selling to the one that can pay, which is the richest.

It occurs to me, however, two ways to reverse this trend:

The first one, the more usual one, is trying to socially share the profit beyond benefiting a few stockholders. It is the model of most agencies for international cooperation, development aid and private foundations and NGOs in general.

The second one is the opposite: try to have more people that can buy things so that 10% becomes a 20%, 30%, etc. That is, betting for the development of the poorest to enable them to be good consumers, so that they “count” on the global scene.

Simplified example: we may investigate malaria (which does not affect the majority of developed people) and provide free vaccines as a way of sharing the wealth (in kind in this case), or we can increase the purchasing power of people who suffer from malaria so they can make demand for vaccines grow and hence the market believes that it is a profitable market to do research in this disease.

Both options have been supported and criticized simultaneously, by people working in development cooperation and solidarity: on the one hand, considering the most disadvantaged as a mere consumers (and squeeze them for profit) is something inhuman; on the other hand, is a way to make development more sustainable in the long run, abandoning charity (which would be the first option presented before) for further development in the strict sense.

But this is another debate ;)


If you need to cite this article in a formal way (i.e. for bibliographical purposes) I dare suggest:

Peña-López, I. (2008) “Cheap technologies for Developing Countries” In ICTlogy, #53, February 2008. Barcelona: ICTlogy.
Retrieved month dd, yyyy from http://ictlogy.net/review/?p=691




20080131

Development Cooperation 2.0 (V): Communications

Lady Virginia Mugarra Velarde
Education for HIV/AIDS and sexually transmitted diseases prevention

The role of ICTs to educate about sexually transmitted diseases prevention, especially to educate educators.

An important aspect of such education is to ease the communication between the physicists and their patients.

Goals

  • Train educators about these diseases… and how to educate about them
  • Sensitize youngsters about prevention
  • Mobilize policy makers

The main successes are, above all, the speed and spread of information and training, with a strong focus on prevention, which is where information can actually make a difference.

Tools: a platform with three axes (1) content (2) spaces for debate (3) online assistance

María Jesús Medina
Cybervolunteering at Iníci@te Programme

[note: in this session, cybervolunteer = ICT volunteer, not online volunteer. See my Online Volunteering Taxonomy for more details]

Volunteers experts in ICTs to help users in telecenters.

Volunteers are trained about attitudes, techniques, the environment they are going to work in, the target beneficiaries of the several activities, etc.

The public-private partnership between the regional administration (coordinating the project) and the local administrations and telecenters a must for success.

Olga Fernández Berrios
Reflections, tools and experiences about cooperation 2.0

Training for nonprofits about technology for nonprofits, with a strong use of Web 2.0 applications, such as feed aggregation, metablogs, wikis, instant messaging, VoIP, microblogging, online volunteering, etc.

Blogs in the field: use of blogs to raise advocacy and transparency by writing within and from a development project.

Blogs at the headquarters: same, but from the nonprofit headquarters (no need to be really there, but the focus)

Directories of projects and institutions.

Metablogs: Global Voices Online

Planets: feed aggregators, automatically updated once have been set up. The information comes to you.

Wikis: Where nonprofits share their information, handbooks, procedures… and with the possibility that this information can be updated/build collaboratively.

Caveat: some of these initiatives are not top-down, not institutional, but raised by individuals, sometimes as a personal answer (critique?) to the bureaucratic slowness and lack of flexible response of some organizations.

Social networks: some of them using richest media, such as The Hub.

We should shift from talking about technology to talking about the uses of it. The Web 2.0 allows this shift, as technological solutions come more and more irrelevant.

Free flow of information: RSS, copyleft or open licensing, syndication

Slides:

Vicente Carlos Domingo González
humania.tv

To enable media diffusion, especially video, for nonprofits and development issues.

Their role is to act as a new information agency to cover events, projects from nonprofits. It runs on a volunteering basis coming from the media sector + a technological platform to broadcast video.

The goal is not only to broadcast, but have audience too, thus the commitment with high-quality low-band requisites of the portal.

José Manrique López de la Fuente
Opportunities of Mobile Web in developing countries

Success bridging the digital divide

  • The will, motivation to access the Net
  • Material access
  • Personal capacity, competences
  • Access to advanced uses

The importance to generate local business possibilities based on ICTs.

Part of the material access and personal capacity interaction is about the ease of use, that should be kept clear in all ICT4D projects.

Mobile Solutions

  • Specific applications for mobile phones: maximum integration with the device, but device diversity can generate incompatibilities
  • Voice and/or SMS based solutions: simple and working, interoperability could be a pro or a con
  • The Web as platform: rich, standards are mainstream

Mobile Web

  • Advantage: Integration of existing solutions
  • Advantage: Technologies based on open standards
  • Problem: user experience, diversity and cost in some places
  • Problem: low-tech devices that cannot access the web, mobile carriers not providing access

Carolina Moreno Asenjo
Global Networks and social engagement: ICT integration strategies at Entreculturas

Goals

  • Improve quality in education, at a global level
  • Foster advocacy through ICTs
  • Fight the “loneliness” of the teacher in his classroom
  • Cut down costs in training and knowledge sharing
  • Create a link to catalyze network building

Leverage communities of practice and communities of learning with ICTs.

Challenges

  • engagement of the beneficiaries
  • funding
  • logistics when setting up the hardware and technological platform
  • motoring, coordination
  • sustainability

Communication in Alegría Activity

Mobile (connected) classrooms.

Eduardo Pérez Gutiérrez
Geographic Information Systems in Educational Centers for Regional Development

Goals: Develop web-based GISs for diagnose and monitoring of educational centers for regional development.

To fight lack of education in remote, rural areas, governments supply these regions with instructors, that are not actually teachers but have a broader profile, socially speaking, but a lower profile as an educator. So, their social profile is good to interact with the community but the quality of teaching might not be as good as expected.

The GIS should help cross data about the reach of an instructor’s activity, the profile of the population reached by this instructor, etc. and then help the decision-making about the instructor, his activity, the way he spends his budget, etc.

Benefits: focused investments, allows centralized administration, transparency and monitoring, enables confidence, provides context and helps strategy design.

Development Cooperation 2.0 related posts




If you need to cite this article in a formal way (i.e. for bibliographical purposes) I dare suggest:

Peña-López, I. (2008) “Development Cooperation 2.0 (V): Communications” In ICTlogy, #52, January 2008. Barcelona: ICTlogy.
Retrieved month dd, yyyy from http://ictlogy.net/review/?p=686




20080122

The scarcely relevant practice of chat rooms and social networking sites

By Ismael Peña-López — Average reading time 2'42minutes
Main categories: Hardware | Participation, Engagement, Use, Activism
Other tags: , , , , , , , , ,
[comments: 1]

Manuel Castells is a scientific I admire. There are things I share — most of them — and things I don’t. Right now I’m working hard with two works of him:

Castells, M. (2000). “Materials for an exploratory theory of the network society”. In British Journal of Sociology, Jan-Mar 2000, 51(1), 5-24. London: Routledge.
Castells, M. (2004). “Informationalism, Networks, And The Network Society: A Theoretical Blueprint”. In Castells, M. (Ed.), The Network Society: A Cross-Cultural Perspective. Northampton, MA: Edward Elgar.

which I find really interesting and a recommended reading for everyone.

This is why I find so disappointing when an author of his stature can so unexpectedly slip out of the road by writing:

the Internet is quickly becoming a medium of interactive communication beyond the cute, but scarcely relevant practice of chat rooms (increasingly made obsolete by SMSs and other wireless, instant communication systems)

[bold letters are mine]

Of course, I’m not questioning him for not foreseeing that SMS would not replace instant messaging — which is what he’s actually meaning by the general concept of chat rooms —, two technologies that now live together in perfect harmony, especially in teen environments. It’s about the scarcely relevant practice of chat rooms.

This is 0% evidence, 100% value judgment.

Evidence about the relevance of such practice is way easy to be checked. First of all, we should remember the origins of both e-mail and instant messaging: high-tech scientific laboratories — there’s plenty of literature about this issue. But once it went out of the scientific environment and got popular, there’s more and more evidence about the relevance of such tools: the Pew Internet & American Life Project issued in that same year, 2004, the report How Americans Use Instant Messaging about 53 million American adults using instant messaging programs. Well, this is quite a lot of people doing scarcely relevant practices. But just at the end of last year, 2007, Garrett and Danziger analyzed how instant messaging was used at work for work purposes in their article IM=Interruption Management? Instant Messaging and Disruption in the Workplace, finding positive uses — yes, you read right: positive. So, evidence absolutely shows that there are good, interesting, useful practices around instant messaging.

What about value judgment? Well, I’d personally agree on assessing as useful, effective, efficient, etc. the use instant messaging for criminal purposes: phishing and pharming, organizing terrorist attacks, seducing minors for sexual purposes, etc. Actually, the main security concerns nowadays about the Internet are precisely in this line: how to avoid the effectiveness of tools like instant messaging, social networking sites and e-mail for criminal purposes. Hence, what is to blame is the criminal who uses these tools, but the tools are working great — even if in bad hands, because tools know no ethics, no law (well, Lessig would complain about this last point).

Summing up: a tool is useful, efficient, effective or relevant besides the fact that we like or dislike the way it is used, but based on its performance.

Same with social networking sites. In a work I’ve already talked about by David Beer and Roger Burrows, they write about Facebook. Even if they are quite open minded, there’s a full chapter about the bad uses of Facebook concerning teachers’ privacy issues which, from my point of view, is almost a digression that really does not deal with the sense of ‘democratization’, as stated in the title of that chapter.

While the authors complain — more than criticize — about the fact of having some colleagues exposed to public dishonor, they lose focus on the subject of analysis: Facebook, social networking sites, shifting towards the (bad) education and practices of such students, which was (supposedly) not the matter of debate in the article.

Day after day I am surprised by the recurrent exercise to blame on the Internet things that belong to “real” life: Law, Education, Business Management… And, even worse, to state about Internet applications and uses things that are absolutely false, taking as evidence what, all in all, was just lack of deeper knowledge and prejudice. Even in the most brilliant scientists. We all have bad days everywhen.




20071009

Survey of ICT and Education in Africa

By Ismael Peña-López — Average reading time 0'13minutes
Main categories: Digital Literacy | Education & e-Learning | Hardware | ICT4D

infoDev has published the report of a survey about the state of ICTs implementation in the education sector in Africa.

Some highlights:

  • Growing commitment to ICT in education on the part of government leaders across the continent. Leadership, leadership, leadership.
  • Public-private partnerships are important mechanisms enabling the implementation of ICT in national education systems in Africa. Mark Davies also spoke about this at the Web2forDev Conference when he presented Tradenet, and it’s getting a subject on which everyone comes over again and again.
  • The need for digital content development relevant to local curricula is becoming more
    urgent as ICT use becomes more widespread
    . Surprisingly, there’s few mentions to initiatives such as Creative Commons and no mentions at all about open access policies, strategies, debates and so.
  • Interest in open source software and operating systems is growing rapidly in Africa, but this growth is constrained by a lack of sufficient human resource capacity to support such systems and applications. Once again, the problem is not only infrastructures, but capacity building, digital literacy at all levels — and a strong local ICT sector, strong local industry. A chance for endogenous development?
  • Internet connectivity remains a major challenge, which is no surprise but becoming a major challenge as Web 2.0 demands more and more connectivity quality.
  • Wireless networks are developing rapidly throughout the continent, and of increasing relevance to the education sector, something that projects like One Laptop per Child have turned as their main asset/bet
  • e-Learning for Higher Education is still not widely adopted, despite efforts like the ones made by the African Virtual University, USAID’s DOT-COM, SchoolNet Africa, to mention a few. Lack of content, hardware and connectivity being some of the main barriers.

It is especially relevant to me what the preface states:

Despite widespread beliefs that ICTs can be important potential levers to introduce and sustain education reform efforts in Africa [and] much rhetoric related to the ‘digital divide’; there has been no consolidated documentation of what is actually happening in Africa in this area, nor comprehensive baseline data on the state of ICT use in education in Africa against which future developments can be compared.
A lack of information impacts planning [...]
A need for coordination [...]
No consolidated information resource [...]

which I honestly think could be transposed to many many other areas of the ICT4D field. Hence, the need to establish a methodological framework for ICT4D and pursue more research, analysis, indicators, raise datasets, etc.

More info

(Thanks Michael)


If you need to cite this article in a formal way (i.e. for bibliographical purposes) I dare suggest:

Peña-López, I. (2007) “Survey of ICT and Education in Africa” In ICTlogy, #49, October 2007. Barcelona: ICTlogy.
Retrieved month dd, yyyy from http://ictlogy.net/review/?p=642




20071001

OECD Communications Outlook 2007

By Ismael Peña-López — Average reading time 0'59minutes
Main categories: Connectivity | Hardware | e-Readiness
[comments: 1]

The OECD has released its Communications Outlook for year 2007

The main conclusions are as follows:

  • Voice continues to be the key driver in OECD telecommunication markets
  • Mobile subscribers outnumber fixed subscribers by a
    ratio of 3 to 1
  • Rise of importance of Voice over Internet Protocolo (VoIP), mainly due to rise of broadband adoption, and pressing down prizes on voice services
  • Blurring of market barriers: e.g. voice no more tied to fixed analogue lines, but can be accessed through fixed analogue lines, but also through broadband, mobile lines, etc.
  • Blurring of market barriers, multiplicity of offers, blurring of regulation.
  • Rise of local wireless networks fostered by local administrations.
  • Shift from paying for voice to paying for data; shift from paying for data to flat-rate pricing based on bandwidth quality instead of data traffic.
  • Trend to lower broadband prizes for better quality.
  • Shift of subscription of communication services provided outside the boundaries of a citizen’s country and delivered over the Internet: more pressure on regulation changes.
  • Telecommunication trade continues to grow in the OECD area
    and now accounts for 2.2% of all trade.
  • China is one of the five emerging countries in the group known as the BRICS (Brazil, Russia,
    India, China and South Africa). ICT spending in the BRICS economies increased by more than 19% a year

Summing up:

  • The importance of broadband — the new leading factor of the digital divide.
  • The pressure on sector and international regulation — the new arena of the debate to achieve harmonization, inside and outside boundaries.

If you need to cite this article in a formal way (i.e. for bibliographical purposes) I dare suggest:

Peña-López, I. (2007) “OECD Communications Outlook 2007” In ICTlogy, #49, October 2007. Barcelona: ICTlogy.
Retrieved month dd, yyyy from http://ictlogy.net/review/?p=639








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