ICTlogy

Notes from the Fourth IPID ICT4D Postgraduate Symposium 2009, held in the Royal Holloway University of London, Egham, United Kingdom, on September 11-12th, 2009. More notes on this event: ict4d_symposium_2009.

Extrending WiMAX coverage for providing Quality of Service in wide rural areas of developing countries
Carlos Rey Moreno

EHAS Foundation promotes the use of wireless technologies for e-Health in Latin America.

Health Care Centres are the reference point of many Health Care Posts, but the later are very far from the former. So, how to coordinate action?

Characteristics of the target areas:

• Isolated or hard to reach
• Low income
• Lack of constnat power supply
• Trnsmission of voice is paramount

Solutions based on:

• Wireless communications, as it is hard to wire the area
• License-free frequencies
• Low power consumption
• Low cost of operation

Cellular technologies (e.g. 3G) can only be applied in urban areas due to coverage. Satellite is expensive. Thus why WiFi or WiMAX.

Though WiFi is quite low cost and easy to apply, the usage of voice does require higher quality technologies, hence the usage of WiMAX: allows for long distance links, grants quality of service, etc. The problem being that there are few experiences with WiMAX in developing countries. On the other hand, WiMAX is more expensive and difficult to implement than WiFi. So, how to improve quality while making the whole system sustainable?

The proposal is to build a hybrid architecture that takes the best of WiFi and WiMAX: 802.11e EDCA in the access tier, and 802.19-2009 in the backhaul tier. Another optino being the usage of WiMAX Relay Mode (IEEE 802.16j), which is compatible with fixed WiMAX devices.

There are parallel projects that focus in transferring not only the technology but in training the end-user in their management and, actually, its improvement. A network management system is also being developed so that the project improves in self-management, autonomy and sustainability. This knowledge transfer — besides technology transfer — is made in partnerships with local institutions like governments and the local health care system.

There’s also an ongoing work with simulations that enable testing before final implementation.

Factors influencing the adoption of mobile phones among the farmer in Bangladesh: theories and practices
Sirajul Islam

What is adoption? It is not diffusion, but the decision of a group or individual to make full use of an innovation. It is about the users deciding about how and when they will use a specific technology.

Research objectives: understand relevant theories and models of the technology adoption process, develop hypothetical model and test it, identify the adoption factors relating to other technology and mobiles inparticilar, and explain the factors pertinent to rural Bangladesh.

Relevant theories of technological adoption

• Diffusion of Innovation, Rogers (1995)
• Theory of Reasoned Action, Schiffman & Kanuk (2004)
• Theory of Planned Behaviour
• Technology acceptance model, Davis et al. (1989)

Factors of adoption of technology: age, gender, culture, income & household, occupation, education, agroecological…

Own model, specific for mobile phone adoption:

• facilitating conditions
• awareness, social influences
• demographic factors
• individual factors
• perceived ease of use
• tech-service attrributes
• perceived usefulness
• behavioural intentions
• actual use

The use of mobile phones in education: Evidence from two pilot projects in Bangladesh
Ahmed T. Rashid & Mizan Rahman

The second millennium development goal as a background: the importance of education in development. ICTs a key solution?

Why mobile phones? m-Learning attractive because mobile phones:

• Most ubiquitous
• Specially good “leapfrogger”
• Not juzt voice but data transfer

Theories of mobile learning:

• The role of mobile in improving access to education, the basis of distance education. Rural and remote areas where communication is barrier; mobility/portability breaks barriers of time and space; reduction of substitution cost (e.g. less travel); flexibility.
• The role of mobiles in promoting new learning, how mobile phones can transform education. Learner centred, because it is participatory, customizable; learning with understanding, accessing specific information; situated and constant learning that occurs outside classroom.

Investigate how mobile phones alone (no blended learning, though lab controlled) could be used to introduce interactivity, and copare it to face to face and sitance education with SMS enabled questions. Test outcomes similar, though some evidence of enthusiasm among.

Determine whether mobile phone supported distance education could serve as effective modality for teacher training. Findings indicate that there is very little evidence between study and control groups. Lack of English competency and technological problems being the main problems found. interaction between trainers and trainees which possibly facilitated new learning.

Conclusions are not conclusive. Mixed outcomes in terms of both facilitating access and promoting new learning, though there are signs that it could be possible.

Downloads

• Video of the session (part I) (161 MB)
• Video of the session (part II) (71 MB)

The World Bank’s last edition of the World Development Indicators stated that Seventy percent of mobile phone subscribers are in developing economies, a mantra that was also repeated on Saturday April 25th, 2009, at Africa Gathering. At least during the second talk it was said that 61% of the 2.7 billion mobile phones in the world are in developing countries, as reported by Ken Banks. Besides whether it is 61% or 70%, the thing is that 83.3% of the World population live in developing countries, a fact that puts in perspective the relative (i.e. per capita) penetration of mobile phones in relationship with the rest of the World’s.

So, is there no reason to be optimistic about mobiles in Africa, then? Well, it depends. Let’s bring some data in for the rescue:

Or, graphically:

Source: ITU ICT Eye

Data don’t clearly show the distinction between developing and developed countries, though it can be roughly inferred at least by (sorry for the rude simplification) looking at Africa and Asia (with mostly Low and Lower-middle income economies with very few exceptions — see the World Bank’s Country Classification). The big highlights are:

• Developing countries have less cellphones per capita than developed ones
• Most phones in developing countries are mobile and digital
• The compound annual growth rate of mobile telephony is higher the less saturated is the market

A logical comment about the last statement would be that it’s natural that less penetration leads to higher annual growth rates. Well, it is not that logical: on the one hand, there are countries with penetration rates above 150% (United Arab Emirates, Macao, Italy, Qatar or Hong Kong), so the concept of “saturation” is a tricky one; on the other hand, there are plenty of other commodities and capital goods (e.g. cars or washing machines) that not even dream of reaching these growth rates.

That said, one need to be cautious when stating that there are “many” cellphones in developing countries: this is true in absolute terms, but most untrue in relative ones. But reality shouts out loud that this is changing at an overwhelming speed and that innovation happens at a terrific pace.

(notes from the homonimous session at the bdigital Global Congress)

Moderator: Miquel Mateu

Tim Kelly
Success factors for national ICT strategies: Case studies from global leaders

How do we recognise and measure success in ICTs?

Universal service:

• Availability
• Accessibility
• Affordability

But new concerns or challenges that should be included in ICT measuring:

• Participation
• Quality and intensity of access
• Lifestyle enhancement

Ubiquity of access: At anytime, by anyone, anywhere, to anything

Different perceptions of what quality is: reliability? time of response? depending on user and use.

For instance, in terms of proportion of Internet users, the digital divide is shrinking, but new types of digital divide are appearing, the most important of all, the broadband divide: broadband costs are 10 times higher in low income countries than in hight income countries. The cost of broadband access is nowadays a good indicator to prospect about the present and future health of one country’s Information Society.

Internet Access Inequality (Lorenz curve) (source)

Successful economies

Not only important their rank in the DOI, but also how many rank places they gained along the years.

Republic of Korea: DSL technologies, cable modem, appartment LANs, Wireless LANs, mobile broadband, low prices, active public-private partnerships.

Hong Kong: highest mobile penetration rate, multiple service providers and spreading over many different platforms.

Keys for success:

• market competition
• public-private parterships
• independent regulation

One of the goals an Information Society should address is the “dematerialization” of the society, so commuting, material spending, etc. is reduced so a deep impact is done to stop climate change.

• More info: International Telecommunication Union (2007) World Information Society Report 2007. Beyond WSIS.

Amadeu Jensana
China, Japan, Korea and India: Asia and the Digital Societies

The importance of the cultural fact as a difference to be taken into account before trying to draw “generic solutions” for everyone.

Japan

The structure of big japanese corporations made it difficult to be flexible and face innovation as the new times required. It took some time until start-ups — and their “aggressive sharks” — find their place in japanese society. Of course, language is way an issue.

Homogeneity and the relative small geographical extension of the country have played an important role for standarization and spread of new technologies policies.

People from Japan are eager to experiment and adapt new things.

Long run R&D strategies (5 or 10 years ahead) are possible in Japan, which enables some developments that require some time to develop or to bring results.

Portable or mobile devices, with high number of features, have had great success because of the way of living in Japan (lot of commuting time, lack of physical space, etc.)

Korea

Huge importance of public-private partnerships.

China and India

Great infrastructures (India somewhat behind), though still low acquisition power.

Huge economies of scale that enable them to create their own standards.

Sebastián Muriel
The role of red.es is to help Spain to become a networked society as soon as possible

In Spain: increase in both the share of budget spending and number of ICS services/devices in households.

Broadband subscribers have multiplied by four, coverage is at 98% and more than half the population are Internet users. Benefits of scale can be developed, indeed, by the fact that the Spanish speaking community is bigger than just Spaniards.

Goal: not access, but participation and content.

To enable the development of the Information Society, the DNIe (electronic ID) is crucial, so e-Administration and e-Government (among many other e-Services) can be made possible.

Concern in how new generations adopt ICTs: Chavales.

• More info: Plan Avanza

Jordi Bosch
Government of Catalonia: Vision and Strategy of the Information Society

We’re still far from having the solution to how to foster the Information Society. Benchmarking best practices seems to be a second best, though localization and keeping in mind the cultural differences is a must before copying-and-pasting others’ solutions.

Education is determinant for e-Readiness. So does intensity of use.

The key to the “Irish Miracle” is 1921: independence. Being able to define one’s own strategy is very important for a Public Administration (note: Mr. Bosch is speaking on behalf of the Catalan “regional” government, a second level administration depending on many issues from the Spanish “state” Government). If there is no coordination, collusion takes place. Thus, digital cohesion should be a goal.

Pilar Conesa
Barcelona, ICTs at the Service of the Citizens

u-bcn: ubiquitous Barcelona. Inspired in Seoul’s u-city: u-card, u-street, u-traffic, u-office, u-home, etc. Huge deployment of wire and wireless broadband. Goal: enable access anytime, anywhere and using anything.

Infrastructures: deployment infrastructures, with emphasis on Wi-Fi access for city services. All services should be integrated in mesh networks to provide real-time information.

Integrated interaction with the citizen. A big barrier being the zillions of solutions and providers existing… most time not following standards.

22@ Barcelona: transformation of a district based in obsolete technology industry towards a knowledge intensive district.

iCities is a Conference about Blogs, e-Government and Digital Participation.
Here come my notes for session IV.

Round Table: mGovernment. The Mobile Phone and its integration in e-Government
Chairs: Nacho Campos

What is a mobile phone

• Mobile
• A device you use every day
• 110% of penetration
• Many features

Tomy Ahonen: the mobile phone is the 7th medium:

• Personal
• Always on
• Always with us
• Integrated paying method
• Immediate tool

mGovernment: how the Administration adapts itself to the nomadic style of the citizen (The Economist)

Goal: from m-murmur to m-chat to m-conversation (unidirectional, bidirectional, multidirectional).

Barriers:

• Lack of leadership, political and technical
• Infrastructures
• Resistance to change of public servants
• Telecommunication Operators
• Lack of communication plans
• Digital Divide

Mario Moreno Sánchez: Mobile Marketing expert

The advertising market is absolutely saturated: the customer can no more get a bigger amount of ads.

The key of m-development is multistakeholder partnerships between the Administration, Banking and Telecoms. An appropriate legal framework is a must.

MMS is likely to be the next multimedia revolution… maybe more than SMS, because, among other things, it’s really multimedia.

Virginia Moreno: CIO Leganés City Council.

Why mobile communication between the Administration and the citizen?>/p>

• Highest penetration
• New communication channel with the citizen
• Integrated with other channels
• Secure systems

Almudena de la Fuente: Vodafone Government and Public Services Director

How do you sign? With a pen or with a mobile phone?

Multistakeholder partnership: service provider, the Administration, the certifier of the digital signature.

Very simple for the user: just change the SIM (keeping the telephone number) and pay (!) the registration to the service.

Víctor Solla: CIO Avilés City Council

First things first: organizational change before the application of new communication channels.

Technically, it’s everything already done: penetration is (almost) total in the user’s part, and knowledge/data digital management in the Administration part is (or should be) already a reality. It’s “just” a matter of making it happen.

Thus, sometimes the only problem is cost, but not developing cost, but the cost of leadership and organizational change.

The Administration should watch over the existence of an appropriate connectivity so its services can be properly reached. Otherwise, it should foster the establishment of the needed infrastructures, supplied directly or through partnerships with the private sector.

iCities is a Conference about Blogs, e-Government and Digital Participation.
Here come my notes for session I (part II).

Opening Session (part II)

Chairs Carmen Sánchez-Carazo

Intelligent Cities
José Gumersindo García

ICTs will improve the image that public administrations have before the citizenry: proximity, transparency, etc.

e-Administration and Modernization go hand in hand and they are co-requisites for the development of both.

The Public Sector does have to bet on digital literacy training for their public servants. But not only their employees, but also firms. With this digital literacy many projects can take place: instant messaging for better communication, datasharing through wireless networks, e-commerce, etc.

Free software is very important for the Public Sector, and again, also for enterprises.

Some reflections:

• To be connected does not mean appropriate use of the Internet
• To be in the Net does not mean being in the Net.
• Technological quality does not guarantee quality in Politics

Plan Avanza
David Cierco Jiménez de Parga

Video in Spanish about the Plan Avanza, the Spanish Government plan to foster the Information Society:

The Plan Avanza is a bottom-up aimed plan, where it pursues empowering citizenship initiatives, the main asset being sharing: experiences, resources, knowledge, etc.

Thus, many nonprofits are being the actual leaders of many projects.

Comments

For an e-Administration to be really “2.0″ in the field of development cooperation, the output of the development cooperation founds should be open: open contents, open educational resources, free software… Once payed with public money, all output should be made freely available to the society at large.

There’s an agreement that there’s an urgent need for training:

• training on use, to learn how to get the most benefit from digital technologies, specially to the citizenry at large
• training on e-awareness, to learn how to change our functioning paradigms and models (and business models), specially to decision-takers and policy-makers

Lady Virginia Mugarra Velarde
Education for HIV/AIDS and sexually transmitted diseases prevention

The role of ICTs to educate about sexually transmitted diseases prevention, especially to educate educators.

An important aspect of such education is to ease the communication between the physicists and their patients.

Goals

• Train educators about these diseases… and how to educate about them
• Sensitize youngsters about prevention
• Mobilize policy makers

The main successes are, above all, the speed and spread of information and training, with a strong focus on prevention, which is where information can actually make a difference.

Tools: a platform with three axes (1) content (2) spaces for debate (3) online assistance

María Jesús Medina
Cybervolunteering at Iníci@te Programme

[note: in this session, cybervolunteer = ICT volunteer, not online volunteer. See my Online Volunteering Taxonomy for more details]

Volunteers experts in ICTs to help users in telecenters.

Volunteers are trained about attitudes, techniques, the environment they are going to work in, the target beneficiaries of the several activities, etc.

The public-private partnership between the regional administration (coordinating the project) and the local administrations and telecenters a must for success.

Olga Fernández Berrios
Reflections, tools and experiences about cooperation 2.0

Training for nonprofits about technology for nonprofits, with a strong use of Web 2.0 applications, such as feed aggregation, metablogs, wikis, instant messaging, VoIP, microblogging, online volunteering, etc.

Blogs in the field: use of blogs to raise advocacy and transparency by writing within and from a development project.

Blogs at the headquarters: same, but from the nonprofit headquarters (no need to be really there, but the focus)

Directories of projects and institutions.

Metablogs: Global Voices Online

Planets: feed aggregators, automatically updated once have been set up. The information comes to you.

Wikis: Where nonprofits share their information, handbooks, procedures… and with the possibility that this information can be updated/build collaboratively.

Caveat: some of these initiatives are not top-down, not institutional, but raised by individuals, sometimes as a personal answer (critique?) to the bureaucratic slowness and lack of flexible response of some organizations.

Social networks: some of them using richest media, such as The Hub.

We should shift from talking about technology to talking about the uses of it. The Web 2.0 allows this shift, as technological solutions come more and more irrelevant.

Free flow of information: RSS, copyleft or open licensing, syndication

Slides:

Vicente Carlos Domingo González
humania.tv

To enable media diffusion, especially video, for nonprofits and development issues.

Their role is to act as a new information agency to cover events, projects from nonprofits. It runs on a volunteering basis coming from the media sector + a technological platform to broadcast video.

The goal is not only to broadcast, but have audience too, thus the commitment with high-quality low-band requisites of the portal.

José Manrique López de la Fuente
Opportunities of Mobile Web in developing countries

Success bridging the digital divide

• The will, motivation to access the Net
• Material access
• Personal capacity, competences
• Access to advanced uses

The importance to generate local business possibilities based on ICTs.

Part of the material access and personal capacity interaction is about the ease of use, that should be kept clear in all ICT4D projects.

Mobile Solutions

• Specific applications for mobile phones: maximum integration with the device, but device diversity can generate incompatibilities
• Voice and/or SMS based solutions: simple and working, interoperability could be a pro or a con
• The Web as platform: rich, standards are mainstream

Mobile Web

• Advantage: Integration of existing solutions
• Advantage: Technologies based on open standards
• Problem: user experience, diversity and cost in some places
• Problem: low-tech devices that cannot access the web, mobile carriers not providing access

Carolina Moreno Asenjo
Global Networks and social engagement: ICT integration strategies at Entreculturas

Goals

• Improve quality in education, at a global level
• Foster advocacy through ICTs
• Fight the “loneliness” of the teacher in his classroom
• Cut down costs in training and knowledge sharing
• Create a link to catalyze network building

Leverage communities of practice and communities of learning with ICTs.

Challenges

• engagement of the beneficiaries
• funding
• logistics when setting up the hardware and technological platform
• motoring, coordination
• sustainability

Communication in Alegría Activity

Mobile (connected) classrooms.

Eduardo Pérez Gutiérrez
Geographic Information Systems in Educational Centers for Regional Development

Goals: Develop web-based GISs for diagnose and monitoring of educational centers for regional development.

To fight lack of education in remote, rural areas, governments supply these regions with instructors, that are not actually teachers but have a broader profile, socially speaking, but a lower profile as an educator. So, their social profile is good to interact with the community but the quality of teaching might not be as good as expected.

The GIS should help cross data about the reach of an instructor’s activity, the profile of the population reached by this instructor, etc. and then help the decision-making about the instructor, his activity, the way he spends his budget, etc.

Benefits: focused investments, allows centralized administration, transparency and monitoring, enables confidence, provides context and helps strategy design.