Presentation: Javier Nadal, Executive Deputy Chairman of Fundación Telefónica

There are few technologies, if any, that have been so quickly adopted as Information and Communication Technologies, in general, and mobile telephony, in particular.

And it is very worth noting that this adoption has not happened in the same way around the globe. Different regions, cultures, communities have and are using mobile telephony in many and very different ways. Thus the need to do thorough research in this field, and see how mobile telephony can empower and develop communities and individuals.

Manuel Castells, sociologist, director of the Internet Interdisciplinary Institute of the Universitat Oberta de Catalunya (UOC) and author of the book.

The three things people value the most are Health, Education and the ability to communicate. And if we consider Education as Communication, we can narrow the priorities to just Health and Communication.

That is why ICTs are such a powerful phenomenon, with pervasive and fast rates of penetration and adoption. And the more important is a phenomenon, the more the need to perform research on it, to analyse it, understand it and, if needed, affect its path.

The book is not a descriptive one, but an analytical one, taking data from Telefónica and CEPAL-ECLAC to be able to perform econometric regressions.

Main conclusions of the econometric analysis:

• There is a proven, statistically significant, systematic, positive effect of mobile phones upon economic growth, especially in poorest countries and especially in poorest regions.
• Inequality is neither increased nor decreased because of mobile technologies. Mainly because adoption rates are so high (circa 80% in general) that any strata of society does have access to mobile telephony.
• There is an impact of mobile phones decreasing poverty.

This last statement is especially proven by the qualitative analyses performed in the book (see below the case studies), which show:

• A positive impact on employment. As many people work autonomously, thanks to mobile phones they can get jobs/works done without the bounds of more rigid organizational structures.
• People find employment more quickly thanks to desintermediation of the job market.
• Increase in security — and the feeling of security — of people: distant communication reduces exposure to different kinds of violence and hazards.
• There is an increase in the autonomy of people, but at the same time increasing the connectivity amongst people and increasing the feeling of community, of a common identity. But not any autonomy, but “secure autonomy”.

If we take the context of schools, it is clear that the educational system is lagging behind the evolution of technology, and educators and policy-makers should definitely rethink their teaching strategies and leverage the power of mobile techonology and mobile (i.e. ubiquitous) access to knowledge [I personally disagree with Castells that laptops at school should be replaced with mobiles: I believe the problem is not the device, but the educational model].

Discussion

Ismael Peña-López: despite the high rates of adoption and, thus, the lack of impact in quantitative terms on inequality, what happens in qualitative terms? Are we witnessing evidence for the knowledge gap hypothesis? Castells: absolutely. What we see is that technology adoption is not affecting inequality, but social inequality does affect unequal technology adoption (e.g. poors not accessing broadband). Nevertheless, the inequality of mobile adoption, or the inequality in communications, is not as important as socio-economic inequalities, and that is a very important fact.

Q: how is it that people spend relatively so much in communications instead of “food”? Castells: the main reason is because it is worth it: mobile phones have an impact on employability, for instance, and very important too, on socialization, which, at its turn, has an impact on employability and inclusion in general. That’s why: communications are of crucial importance nowadays and do have an impact on each and every aspect of our lives.

Q: is there a different impact depending on e.g. gender? Castells: there is, but not because of the gender factor, but because the gender factor already made a difference in the “real” world. For instance, in the Peruvian Andes markets are set up by women. Thus, the impact of mobiles on those women was higher than on men, but not because of their gender, but because of their important role on the local economies.

Book Review

The book performs a thorough and deep analysis on how mobile technologies have had an impact on Latin America, both at the economic and social levels. After two initial chapters depicting the framework and context, the book goes on estimating the quantitative impact of mobile telephony on economic growth and poverty alleviation, then moving onto mobile usage in rural areas, social businesses for e-inclusion, technology appropriation and usage among youth.

The table of contents is as follows:

1. Introduction: Mobile communication and development in Latin America in the XXIst century; Roxana Barrantes Cáceres, Mireia Fernández-Ardèvol, Sebastián Ureta.
2. Socio-economic context and ICT diffusion in Latin America; Mireia Fernández-Ardèvol, Andrea Molinari, Javier Vázquez Grenno.
3. Estimation of the contribution of mobile telephony to growth and poverty alleviation; Mireia Fernández-Ardèvol, Javier Vázquez Grenno
4. Mobile telephony in rural areas: case study in Puno, Peru; Roxana Barrantes Cáceres, Aileen Agüero, Mireia Fernández-Ardèvol.
5. Mobile telephony and inclusive businesses: Proyecto SUMA in Argentina; Hernán Galperin, Andrea Molinari.
6. Appropriation and usage: case study in Brasil; François Bar, Francis Pisani, Carlos Seabra.
7. Mobile youth culture in an urban environmetn: case study in Santiago de Chile; Sebastián Ureta, Alejandro Artopoulos, Wilson Muñoz, Pamela Jorquera.
8. Synthesis of results and conclusions; Manuel Castells, Mireia Fernández-Ardèvol, Hernán Galperin.

More information

• El móvil ayuda a crecer en América
• La telefonía móvil contribuye más al desarrollo económico en América Latina que en los países de mayor PIB

Round Table. What is the role of private companies on Research in ICT4D?

Vanessa Frías-Martínez, Telefónica I+D

Jorge Lang, Intel Iberia

Miriam Catalán de Domingo, Thales Alenia Space

Santiago Porto, External Consultant in Business and Development at AECID and Director of IMSD Master

Javier Guillén Álvarez, Albentia Systems

[I could not attend this session... but at least I got the slides ;) ]

Eric Brewer: Contributions of Technical Research on ICT4D

Traditional development has a very top-down approach, with international agencies funding projects, often with sting and debt attached, difficult to manage (e.g. corruption) and usually with little role for high technology. This just does not fit ICT4D projects’ necessities and way of proceeding.

Cellphones’ evolution was very different: driven by bottom-up demand, because of the ease of use (voice), a dire need for communications (work, remittances…).

Remittances to Africa are circa US$40B and imply much more money than the one involved in aid. This should give an idea about the power of microloans. The Grameen Bank is owned entirely by the poor and has loaned more than US$3.9B. It is mainly used for very short run (up to 6 months) loans, aimed for instance at buying a goat that will pay back the loan with its milk, or paying for seeds that will pay back the loan once harvested. Loans are chained one to the next one and create an important funding and cash flow.

Grameen Telecom allows people to buy phones and rent them to their neighbours. The project covers 50,000-68,000 villages and 60M. The most important thing is that it scales and that the owner (the ‘phone lady’) is indeed interested in the maintenance of the equipment and the sustainability of the system.

Another example: I.T.Mountain.BPO for medical transcription: voice in, text out for medical issues.

The real digital divide is between urban and rural areas: for instance, the mobile phone is an urban phenomenon, as many rural areas have no cellular coverage.

We need to bring connectivity to rural areas, and here is where WiFi comes to the rescue.

Rural connectivity

It has already been demonstrated that the problem is not distance, but line of sight: you can send a signal as far as you can (literally) see. We need to find natural towers (e.g. mountains, hills) to be able to see further.

Aravind Eye Hospital Network: doctors stay at the hospital, patients stay at their homes. 4-5Mb/s per link, video-conferencing — high quality and video are important because the interview really matter —, e-mail, training. Achieved 6,000 consultations/month, over 160,000 patients so far, centers are cash-flow positive, over 30,000 patients have recovered sight, growing to 50 centres covering 2.5M people and possibility to replicate in other cities.

Smart phones

Computers that, nevertheless, are small, portable, have self-contained power, easy to use, culturally accepted…

SmartPhone diagnostic device that, connected to the audio jack (and phones are good at converting analogue signals into digital ones), can provide measurements on heart rate, respiratory rate, temperature, blood oxygen, ECG, fetal heart rate or even blood pressure. The result is a much much cheaper and easy to use diagnostic device. The phone can either convert the raw data into readings of forward them through the GSM network.

CellScope: Cellphone Microscope = (phone) camera + big lens. Its use can be to diagnose malaria after a blood sample is put under the cellscope.

m-Learning: teach English via smartphones and by using educational games. Games have to be based on traditional local games to provide the learner with a familiar and thus understandable context.

Discussion

Fernando Balducci: we definitely have to avoid the confusion between tele-diagnosis and self-diagnosis, which is a hazard we might run into when such tools become more and more present in end-users’ hands.

Javier Simó: concurrence or cooperation? A: concurrence, but informed concurrence. Every place is different, so solutions cannot be replicated in a strictly straightforward way. And for being informed, a certain degree of cooperation is required.

Q: what about call centres? A: a call center requires connectivity, low power, simple infrastructures. So call centres can be a good way to start to create employment in rural areas. But we should be beyond that (including going beyond software development centres).

David Chávez: smartphone or cloud computing? A: it is very likely that computing power of the phone will increase at a faster path than mobile broadband will. Thus why latest developments have gone into the direction of making the phone perform more work than instead sending to and fro data to “computing centres” to perform these tasks.

Vanessa Frías: how is assessment performed in smartphones? A: within the traditional education system, this kind of assessment is very difficult, as it often implies interaction, synchronous meetings, etc. This is why vocational programmes generally work better than for-credit educational programmes. Indeed, there are other security- and privacy-related issues that are still difficult to handle in m-learning.

Ramon Roca: Guifi.net: Success Case of Participative Communications Networks

A different model based on:

• Social inclusion and geographic equilibrium;
• Return of investment not based on commercial margins;
• Benefit from network structures.

Guifi.net is a network of networks according to the “XOLN” (Xarxa Oberta Lliure i Neutra: Open, Free and Neutral Network) commons participated by individuals or institutions; where participations add up, interconnecting and creating an IP traffic public network.
It is important to stress the fact that the network is a commons: anyone has a predominant position in the network despite the fact that some people can contribute with more resources to it: thus, the community avoids that some users implicitly had more power than others. A foundation manages the network, which is open, free, neutral and collectively “owned”.

Actual coverage/reach of Guifi.net: http://guifi.net/maps. +9,600 operative nodes; +14,000 Km of network; up to 10-15% households in some areas.

Browse the slides to see how it works [11] and the software applications included [12]:

Some outcomes of the public network: though the penetration in e.g. Osona (a rural area in Catalonia, where Guifi.net is more present) is lower than the European and Spanish averages, the number of people that accessed the Internet from home is much higher than the European and Spanish averages, at much of these results can be directly attributed to the penetration of wireless networks through Guifi.net membership. This seriously challenges the e-empowerment model based in subsidising private companies instead of local communities.

Now that Xarxa Òmnia has turned 10 years old, the yearly rendez-vous of the whole network, the Jornada Òmnia, will focus on how should the network evolve in the coming years, taking into special account the changes that have been happening in the last 10 years in matters of the Information and the Network Society, and what are the challenges that policy makers and telecentre administrators will have to face to successfully fight the digital divide and the risks of (e-)exclusion.

I have been invited to introduce both these aspects. And my point has been already been made in the way that I write (e-)inclusion and (e-)exclusion: in my opinion, e-inclusion or e-exclusion will increasingly be a matter of inclusion/exclusion rather than being centre on the “e-”. Obvious as this might sound (i.e. inclusion being a matter of inclusion), the devil is in the details:

• Real impact of ICTs will come — I believe — by them enabling, enhancing and empowering the analogue part of our lives: e-inclusion should be about ICTs finding ways to help people be part of a community, not about pouring people in the Internet (the “e-” focus of e-inclusion), notwithstanding a recurrent strategy in many Information Society policies;
• People not online are, increasingly, people actively refusing to be online. While it is still true that many people don’t go online because of impossibility to access the Internet (hardware, connectivity, affordability, skills, etc.), we also find people that being able to access it, just don’t want to or even walk out of it. Lack of awareness, belief that ICTs bring nothing good to their lives, technophobia, etc. are keeping them disconnected and in risk not of e-exclusion but exclusion at all.

Thus, here’s my presentation:

The main points and rationale of my presentation are:

• The Digital Revolution puts at stake the economy of scarcity (at least at the information and knowledge levels), brings down transaction costs and introduces a new actor into the equation: machines that substitute brain work (as other machines substituted muscle work in the Industrial Revolution)
• The effect of these three aspects, puts at stake institutions? Do schools, firms, governments, the media or civic organizations still have a role in mediating between citizens? Or will citizens bypass them? What if they do? What if citizens themselves are bypassed by their peers?
• If hierarchies and institutions give way to — or are deeply transformed by — networks, inclusion will be a matter of staying connected and being able to re-program oneself to be kept within the network.
• New (digital) competences will be crucial for that, from technological literacy to e-awareness.
• Thus, we might be needing to reframe our policies and foster pull strategies instead of pull strategies; we might also reconsider the role of our (e-)inclusion tools (telecentres amongst them), that might need shifting from the “e-” to the “inclusion”, strongly focussing on community building, enhanced by technologies.

This presentation is a wonderful occasion for me to gather up things I’ve been working on and thinking about in the last two years. In some way, it collects the reflections I already made in the following speeches (in chronological order):

• The role of ICTs and the Web 2.0 for development: from push to pull strategies, about inclusion and exclusion in the Network Society and how the digital divide should be reframed as a network or community divide
• Telecenter 2.0 and Community Building, about how telecentres should evolve according to the new Web 2.0
• Towards a comprehensive definition of digital skills , about what I think a comprehensive set of digital competences is, and their importance for living in the Network Society
• Darwin at the Information Society: adaptation (and benefits) or extinction, on the end of institutions as we know it, and how telecentres should empower individuals to create networks and emancipate from the (ancient) vertical institutions
• Public Internet Access Points: impact vs. sustainability, on the challenges facing telecentres as Internet access becomes more pervasive and being part of a community increasingly important

I want to thank Cesk Gasulla, Noemí Espinosa, Marta Jové, Sònia Castro, Dolors Pedrós and the rest of the organizing committee for the invitation and the valuable chance to organize my reflections and think aloud in public. Moltes gràcies!

• A library, a civic centre, or an ad hoc place equipped with computers and connection to the Internet; access and usage is free because its supported by public funding or private not-for-profit funding. Its goal is philanthropic and aimed towards making an impact on people’s livelihoods: empower them to fully achieve their citizen rights, help them to climb up the welfare ladder, etc. Let’s call them telecentre.
• The other kind is similar to the previous one but it is not free. And it is not because its aim is to return the investment the owner made — an entrepreneur — in the form of revenues that will hopefully become profits, that is, costs will be lower than revenues. Let’s call them cybercafé.

Things are quite more complex and reality constantly shows that there are not pure models. But let’s keep things simple, very simple, for the sake of the explanation.

If things were that binary, telecentres would be having an impact on people’s lives while cybercafés wouldn’t; on the other hand, cybercafés would be economically sustainable (self-sustainable) while telecentres would not.

Internet penetration: a double edged sword

Internet penetration is growing everyday, for several reasons: willingness to adopt because of increasingly perceived utility, lower costs, public policies to foster Internet access at home and work, etc. This increased penetration can have two direct consequences:

• As more people are connected, the remaining unconnected people will either be too poor/difficult to connect (on a cost/benefit basis) or just absolutely refusing to connect due to personal believes (refuseniks). Thus, it is likely that both governments and nonprofits will shift away from e-inclusion projects to other areas of development that have ranked higher in priority.
• On the other hand, less people will go to cybercafes, as the demand will necessarily be lower. Indeed, the more infrastructure focused are public policies to foster the Information Society (e.g. putting laptops on kids’ hands) the stronger will be this moving away from cybercafes.

So, what will the future of telecentres and cybercafés be like? More than answers, questions is what really arise:

• Will telecentres fade away and end up disappearing? If they were economically not sustainable (in the sense that they depended on third parties’ funding), will they shift towards cybercafes-like models? Or will some of them just remain to try and cover the needs of the ones left behind? How is it that some voices foresee the end of telecentres while bookshops and cheap softcover pocket editions did not succeed in getting rid of costly public libraries?
• Will cybercafes shift to more telecentre impact-like focus and less access-based business plans? Will they compensate their shrinking access market by expanding towards a capacitation-based market? Will they be providing more content and, especially, services? Will they create communities of people around cybercafes as it is already happening in cybercafes whose customers are e.g. mainly immigrants and gather together around the cybercafe?
• Will both telecentres and cybercafes evolve into enhanced centres (e-centres), where communities will gather and benefit from several community resources, computers and Internet access among others? Or will they just disappear?

Fortunately or unfortunately, things are neither that simple nor static and are way more complex and dynamic in reality. But these are, nevertheless, questions that both decision-takers and tax-payers should be taking into account so to be prepared for what is going to be next.

As libraries have provided more than books, but a place where to learn to read and find kindred souls, it is my guess that public Internet access points will disappear as such, and will either be embedded within existing structures (libraries themselves, or civic centres, to name a few) or the existing telecentres and cybercafes will evolve into a next stage where the learning and community factors will be much more relevant. We are indeed seeing plenty of examples of this, and it is a matter of time that priorities or the focus turns upside down: instead of going to access the Internet and finding people, one will go and find people and use the Internet as an enhanced way to socialize. At its turn, this should be accompanied by the end of this false dichotomy on whether you’re a citizen or a netizen, as if the Internet had a life and a citizenry on its own. But time will tell.

NOTE: I owe some of this reflections from conversations with people I met at IDRC on my visit at their headquarters in Ottawa: Florencio Ceballos, Frank Tulus, Tricia Wind, Meddie Mayanja, Silvia Caicedo and Simon Batchelor (the latter from Gamos).

Extrending WiMAX coverage for providing Quality of Service in wide rural areas of developing countries
Carlos Rey Moreno

EHAS Foundation promotes the use of wireless technologies for e-Health in Latin America.

Health Care Centres are the reference point of many Health Care Posts, but the later are very far from the former. So, how to coordinate action?

Characteristics of the target areas:

• Isolated or hard to reach
• Low income
• Lack of constnat power supply
• Trnsmission of voice is paramount

Solutions based on:

• Wireless communications, as it is hard to wire the area
• License-free frequencies
• Low power consumption
• Low cost of operation

Cellular technologies (e.g. 3G) can only be applied in urban areas due to coverage. Satellite is expensive. Thus why WiFi or WiMAX.

Though WiFi is quite low cost and easy to apply, the usage of voice does require higher quality technologies, hence the usage of WiMAX: allows for long distance links, grants quality of service, etc. The problem being that there are few experiences with WiMAX in developing countries. On the other hand, WiMAX is more expensive and difficult to implement than WiFi. So, how to improve quality while making the whole system sustainable?

The proposal is to build a hybrid architecture that takes the best of WiFi and WiMAX: 802.11e EDCA in the access tier, and 802.19-2009 in the backhaul tier. Another optino being the usage of WiMAX Relay Mode (IEEE 802.16j), which is compatible with fixed WiMAX devices.

There are parallel projects that focus in transferring not only the technology but in training the end-user in their management and, actually, its improvement. A network management system is also being developed so that the project improves in self-management, autonomy and sustainability. This knowledge transfer — besides technology transfer — is made in partnerships with local institutions like governments and the local health care system.

There’s also an ongoing work with simulations that enable testing before final implementation.

Factors influencing the adoption of mobile phones among the farmer in Bangladesh: theories and practices
Sirajul Islam

What is adoption? It is not diffusion, but the decision of a group or individual to make full use of an innovation. It is about the users deciding about how and when they will use a specific technology.

Research objectives: understand relevant theories and models of the technology adoption process, develop hypothetical model and test it, identify the adoption factors relating to other technology and mobiles inparticilar, and explain the factors pertinent to rural Bangladesh.

Relevant theories of technological adoption

• Diffusion of Innovation, Rogers (1995)
• Theory of Reasoned Action, Schiffman & Kanuk (2004)
• Theory of Planned Behaviour
• Technology acceptance model, Davis et al. (1989)

Factors of adoption of technology: age, gender, culture, income & household, occupation, education, agroecological…

Own model, specific for mobile phone adoption:

• facilitating conditions
• awareness, social influences
• demographic factors
• individual factors
• perceived ease of use
• tech-service attrributes
• perceived usefulness
• behavioural intentions
• actual use

The use of mobile phones in education: Evidence from two pilot projects in Bangladesh
Ahmed T. Rashid & Mizan Rahman

The second millennium development goal as a background: the importance of education in development. ICTs a key solution?

Why mobile phones? m-Learning attractive because mobile phones:

• Most ubiquitous
• Specially good “leapfrogger”
• Not juzt voice but data transfer

Theories of mobile learning:

• The role of mobile in improving access to education, the basis of distance education. Rural and remote areas where communication is barrier; mobility/portability breaks barriers of time and space; reduction of substitution cost (e.g. less travel); flexibility.
• The role of mobiles in promoting new learning, how mobile phones can transform education. Learner centred, because it is participatory, customizable; learning with understanding, accessing specific information; situated and constant learning that occurs outside classroom.

Investigate how mobile phones alone (no blended learning, though lab controlled) could be used to introduce interactivity, and copare it to face to face and sitance education with SMS enabled questions. Test outcomes similar, though some evidence of enthusiasm among.

Determine whether mobile phone supported distance education could serve as effective modality for teacher training. Findings indicate that there is very little evidence between study and control groups. Lack of English competency and technological problems being the main problems found. interaction between trainers and trainees which possibly facilitated new learning.

Conclusions are not conclusive. Mixed outcomes in terms of both facilitating access and promoting new learning, though there are signs that it could be possible.

Downloads

• Video of the session (part I) (161 MB)
• Video of the session (part II) (71 MB)

So, is there no reason to be optimistic about mobiles in Africa, then? Well, it depends. Let’s bring some data in for the rescue:

Or, graphically:

Source: ITU ICT Eye

Data don’t clearly show the distinction between developing and developed countries, though it can be roughly inferred at least by (sorry for the rude simplification) looking at Africa and Asia (with mostly Low and Lower-middle income economies with very few exceptions — see the World Bank’s Country Classification). The big highlights are:

• Developing countries have less cellphones per capita than developed ones
• Most phones in developing countries are mobile and digital
• The compound annual growth rate of mobile telephony is higher the less saturated is the market

A logical comment about the last statement would be that it’s natural that less penetration leads to higher annual growth rates. Well, it is not that logical: on the one hand, there are countries with penetration rates above 150% (United Arab Emirates, Macao, Italy, Qatar or Hong Kong), so the concept of “saturation” is a tricky one; on the other hand, there are plenty of other commodities and capital goods (e.g. cars or washing machines) that not even dream of reaching these growth rates.

That said, one need to be cautious when stating that there are “many” cellphones in developing countries: this is true in absolute terms, but most untrue in relative ones. But reality shouts out loud that this is changing at an overwhelming speed and that innovation happens at a terrific pace.

Moderator: Miquel Mateu

Tim Kelly
Success factors for national ICT strategies: Case studies from global leaders

How do we recognise and measure success in ICTs?

Universal service:

• Availability
• Accessibility
• Affordability

But new concerns or challenges that should be included in ICT measuring:

• Participation
• Quality and intensity of access
• Lifestyle enhancement

Ubiquity of access: At anytime, by anyone, anywhere, to anything

Different perceptions of what quality is: reliability? time of response? depending on user and use.

For instance, in terms of proportion of Internet users, the digital divide is shrinking, but new types of digital divide are appearing, the most important of all, the broadband divide: broadband costs are 10 times higher in low income countries than in hight income countries. The cost of broadband access is nowadays a good indicator to prospect about the present and future health of one country’s Information Society.

Internet Access Inequality (Lorenz curve) (source)

Successful economies

Not only important their rank in the DOI, but also how many rank places they gained along the years.

Republic of Korea: DSL technologies, cable modem, appartment LANs, Wireless LANs, mobile broadband, low prices, active public-private partnerships.

Hong Kong: highest mobile penetration rate, multiple service providers and spreading over many different platforms.

Keys for success:

• market competition
• public-private parterships
• independent regulation

One of the goals an Information Society should address is the “dematerialization” of the society, so commuting, material spending, etc. is reduced so a deep impact is done to stop climate change.

• More info: International Telecommunication Union (2007) World Information Society Report 2007. Beyond WSIS.

Amadeu Jensana
China, Japan, Korea and India: Asia and the Digital Societies

The importance of the cultural fact as a difference to be taken into account before trying to draw “generic solutions” for everyone.

Japan

The structure of big japanese corporations made it difficult to be flexible and face innovation as the new times required. It took some time until start-ups — and their “aggressive sharks” — find their place in japanese society. Of course, language is way an issue.

Homogeneity and the relative small geographical extension of the country have played an important role for standarization and spread of new technologies policies.

People from Japan are eager to experiment and adapt new things.

Long run R&D strategies (5 or 10 years ahead) are possible in Japan, which enables some developments that require some time to develop or to bring results.

Portable or mobile devices, with high number of features, have had great success because of the way of living in Japan (lot of commuting time, lack of physical space, etc.)

Korea

Huge importance of public-private partnerships.

China and India

Great infrastructures (India somewhat behind), though still low acquisition power.

Huge economies of scale that enable them to create their own standards.

Sebastián Muriel
The role of red.es is to help Spain to become a networked society as soon as possible

In Spain: increase in both the share of budget spending and number of ICS services/devices in households.

Broadband subscribers have multiplied by four, coverage is at 98% and more than half the population are Internet users. Benefits of scale can be developed, indeed, by the fact that the Spanish speaking community is bigger than just Spaniards.

Goal: not access, but participation and content.

To enable the development of the Information Society, the DNIe (electronic ID) is crucial, so e-Administration and e-Government (among many other e-Services) can be made possible.

Concern in how new generations adopt ICTs: Chavales.

• More info: Plan Avanza

Jordi Bosch
Government of Catalonia: Vision and Strategy of the Information Society

We’re still far from having the solution to how to foster the Information Society. Benchmarking best practices seems to be a second best, though localization and keeping in mind the cultural differences is a must before copying-and-pasting others’ solutions.

Education is determinant for e-Readiness. So does intensity of use.

The key to the “Irish Miracle” is 1921: independence. Being able to define one’s own strategy is very important for a Public Administration (note: Mr. Bosch is speaking on behalf of the Catalan “regional” government, a second level administration depending on many issues from the Spanish “state” Government). If there is no coordination, collusion takes place. Thus, digital cohesion should be a goal.

Pilar Conesa
Barcelona, ICTs at the Service of the Citizens

u-bcn: ubiquitous Barcelona. Inspired in Seoul’s u-city: u-card, u-street, u-traffic, u-office, u-home, etc. Huge deployment of wire and wireless broadband. Goal: enable access anytime, anywhere and using anything.

Infrastructures: deployment infrastructures, with emphasis on Wi-Fi access for city services. All services should be integrated in mesh networks to provide real-time information.

Integrated interaction with the citizen. A big barrier being the zillions of solutions and providers existing… most time not following standards.

22@ Barcelona: transformation of a district based in obsolete technology industry towards a knowledge intensive district.

Round Table: mGovernment. The Mobile Phone and its integration in e-Government
Chairs: Nacho Campos

What is a mobile phone

• Mobile
• A device you use every day
• 110% of penetration
• Many features

Tomy Ahonen: the mobile phone is the 7th medium:

• Personal
• Always on
• Always with us
• Integrated paying method
• Immediate tool

mGovernment: how the Administration adapts itself to the nomadic style of the citizen (The Economist)

Goal: from m-murmur to m-chat to m-conversation (unidirectional, bidirectional, multidirectional).

Barriers:

• Lack of leadership, political and technical
• Infrastructures
• Resistance to change of public servants
• Telecommunication Operators
• Lack of communication plans
• Digital Divide

Mario Moreno Sánchez: Mobile Marketing expert

The advertising market is absolutely saturated: the customer can no more get a bigger amount of ads.

The key of m-development is multistakeholder partnerships between the Administration, Banking and Telecoms. An appropriate legal framework is a must.

MMS is likely to be the next multimedia revolution… maybe more than SMS, because, among other things, it’s really multimedia.

Virginia Moreno: CIO Leganés City Council.

Why mobile communication between the Administration and the citizen?>/p>

• Highest penetration
• New communication channel with the citizen
• Integrated with other channels
• Secure systems

Almudena de la Fuente: Vodafone Government and Public Services Director

How do you sign? With a pen or with a mobile phone?

Multistakeholder partnership: service provider, the Administration, the certifier of the digital signature.

Very simple for the user: just change the SIM (keeping the telephone number) and pay (!) the registration to the service.

Víctor Solla: CIO Avilés City Council

First things first: organizational change before the application of new communication channels.

Technically, it’s everything already done: penetration is (almost) total in the user’s part, and knowledge/data digital management in the Administration part is (or should be) already a reality. It’s “just” a matter of making it happen.

Thus, sometimes the only problem is cost, but not developing cost, but the cost of leadership and organizational change.

The Administration should watch over the existence of an appropriate connectivity so its services can be properly reached. Otherwise, it should foster the establishment of the needed infrastructures, supplied directly or through partnerships with the private sector.

Opening Session (part II)

Chairs Carmen Sánchez-Carazo

Intelligent Cities
José Gumersindo García

ICTs will improve the image that public administrations have before the citizenry: proximity, transparency, etc.

e-Administration and Modernization go hand in hand and they are co-requisites for the development of both.

The Public Sector does have to bet on digital literacy training for their public servants. But not only their employees, but also firms. With this digital literacy many projects can take place: instant messaging for better communication, datasharing through wireless networks, e-commerce, etc.

Free software is very important for the Public Sector, and again, also for enterprises.

Some reflections:

• To be connected does not mean appropriate use of the Internet
• To be in the Net does not mean being in the Net.
• Technological quality does not guarantee quality in Politics

Plan Avanza
David Cierco Jiménez de Parga

Video in Spanish about the Plan Avanza, the Spanish Government plan to foster the Information Society:

The Plan Avanza is a bottom-up aimed plan, where it pursues empowering citizenship initiatives, the main asset being sharing: experiences, resources, knowledge, etc.

Thus, many nonprofits are being the actual leaders of many projects.

Comments

For an e-Administration to be really “2.0″ in the field of development cooperation, the output of the development cooperation founds should be open: open contents, open educational resources, free software… Once payed with public money, all output should be made freely available to the society at large.

There’s an agreement that there’s an urgent need for training:

• training on use, to learn how to get the most benefit from digital technologies, specially to the citizenry at large
• training on e-awareness, to learn how to change our functioning paradigms and models (and business models), specially to decision-takers and policy-makers

The role of ICTs to educate about sexually transmitted diseases prevention, especially to educate educators.

An important aspect of such education is to ease the communication between the physicists and their patients.

Goals

• Train educators about these diseases… and how to educate about them
• Sensitize youngsters about prevention
• Mobilize policy makers

The main successes are, above all, the speed and spread of information and training, with a strong focus on prevention, which is where information can actually make a difference.

Tools: a platform with three axes (1) content (2) spaces for debate (3) online assistance

María Jesús Medina
Cybervolunteering at Iníci@te Programme

[note: in this session, cybervolunteer = ICT volunteer, not online volunteer. See my Online Volunteering Taxonomy for more details]

Volunteers experts in ICTs to help users in telecenters.

Volunteers are trained about attitudes, techniques, the environment they are going to work in, the target beneficiaries of the several activities, etc.

The public-private partnership between the regional administration (coordinating the project) and the local administrations and telecenters a must for success.

Olga Fernández Berrios
Reflections, tools and experiences about cooperation 2.0

Training for nonprofits about technology for nonprofits, with a strong use of Web 2.0 applications, such as feed aggregation, metablogs, wikis, instant messaging, VoIP, microblogging, online volunteering, etc.

Blogs in the field: use of blogs to raise advocacy and transparency by writing within and from a development project.

Blogs at the headquarters: same, but from the nonprofit headquarters (no need to be really there, but the focus)

Directories of projects and institutions.

Metablogs: Global Voices Online

Planets: feed aggregators, automatically updated once have been set up. The information comes to you.

Wikis: Where nonprofits share their information, handbooks, procedures… and with the possibility that this information can be updated/build collaboratively.

Caveat: some of these initiatives are not top-down, not institutional, but raised by individuals, sometimes as a personal answer (critique?) to the bureaucratic slowness and lack of flexible response of some organizations.

Social networks: some of them using richest media, such as The Hub.

We should shift from talking about technology to talking about the uses of it. The Web 2.0 allows this shift, as technological solutions come more and more irrelevant.

Free flow of information: RSS, copyleft or open licensing, syndication

Slides:

Vicente Carlos Domingo González
humania.tv

To enable media diffusion, especially video, for nonprofits and development issues.

Their role is to act as a new information agency to cover events, projects from nonprofits. It runs on a volunteering basis coming from the media sector + a technological platform to broadcast video.

The goal is not only to broadcast, but have audience too, thus the commitment with high-quality low-band requisites of the portal.

José Manrique López de la Fuente
Opportunities of Mobile Web in developing countries

Success bridging the digital divide

• The will, motivation to access the Net
• Material access
• Personal capacity, competences
• Access to advanced uses

The importance to generate local business possibilities based on ICTs.

Part of the material access and personal capacity interaction is about the ease of use, that should be kept clear in all ICT4D projects.

Mobile Solutions

• Specific applications for mobile phones: maximum integration with the device, but device diversity can generate incompatibilities
• Voice and/or SMS based solutions: simple and working, interoperability could be a pro or a con
• The Web as platform: rich, standards are mainstream

Mobile Web

• Advantage: Integration of existing solutions
• Advantage: Technologies based on open standards
• Problem: user experience, diversity and cost in some places
• Problem: low-tech devices that cannot access the web, mobile carriers not providing access

Carolina Moreno Asenjo
Global Networks and social engagement: ICT integration strategies at Entreculturas

Goals

• Improve quality in education, at a global level
• Foster advocacy through ICTs
• Fight the “loneliness” of the teacher in his classroom
• Cut down costs in training and knowledge sharing
• Create a link to catalyze network building

Leverage communities of practice and communities of learning with ICTs.

Challenges

• engagement of the beneficiaries
• funding
• logistics when setting up the hardware and technological platform
• motoring, coordination
• sustainability

Communication in Alegría Activity

Mobile (connected) classrooms.

Eduardo Pérez Gutiérrez
Geographic Information Systems in Educational Centers for Regional Development

Goals: Develop web-based GISs for diagnose and monitoring of educational centers for regional development.

To fight lack of education in remote, rural areas, governments supply these regions with instructors, that are not actually teachers but have a broader profile, socially speaking, but a lower profile as an educator. So, their social profile is good to interact with the community but the quality of teaching might not be as good as expected.

The GIS should help cross data about the reach of an instructor’s activity, the profile of the population reached by this instructor, etc. and then help the decision-making about the instructor, his activity, the way he spends his budget, etc.

Benefits: focused investments, allows centralized administration, transparency and monitoring, enables confidence, provides context and helps strategy design.

The main conclusions are as follows:

• Voice continues to be the key driver in OECD telecommunication markets
• Mobile subscribers outnumber fixed subscribers by a
  ratio of 3 to 1
• Rise of importance of Voice over Internet Protocolo (VoIP), mainly due to rise of broadband adoption, and pressing down prizes on voice services
• Blurring of market barriers: e.g. voice no more tied to fixed analogue lines, but can be accessed through fixed analogue lines, but also through broadband, mobile lines, etc.
• Blurring of market barriers, multiplicity of offers, blurring of regulation.
• Rise of local wireless networks fostered by local administrations.
• Shift from paying for voice to paying for data; shift from paying for data to flat-rate pricing based on bandwidth quality instead of data traffic.
• Trend to lower broadband prizes for better quality.
• Shift of subscription of communication services provided outside the boundaries of a citizen’s country and delivered over the Internet: more pressure on regulation changes.
• Telecommunication trade continues to grow in the OECD area
  and now accounts for 2.2% of all trade.
• China is one of the five emerging countries in the group known as the BRICS (Brazil, Russia,
  India, China and South Africa). ICT spending in the BRICS economies increased by more than 19% a year

Summing up:

• The importance of broadband — the new leading factor of the digital divide.
• The pressure on sector and international regulation — the new arena of the debate to achieve harmonization, inside and outside boundaries.

Presentation: Anton Mangstl

It’s the first time that the revolution is not about the development of systems, but empowerment.

Presentation: Hansjörg Neun

Holidays for me is getting no internet and no GSM. It is important not to get drowned by technologies, but to master them.

Jacques Diouf, Director-General Food and Agriculture Organization of the United Nations

Keynote Speech: Anriette Esterhuysen

The importance of ICTs in leapfrogging.

Skilled development, that can be enhanced/fostered by ICTs, and has traditionally been forgotten from the (cooperation for) development agendas.

The focus of ICT4D can be focused into mainstream.

Proliferation of online content, along with language/translation tools, bringing in new users that do not come from the developed world.

Web 2.0 removes the barriers on the consumers, creators of content.

Partnerships are crucial, collaboration is critical for cooperation for development, but most especially engagement, which is widely enhanced by Web 2.0, a perfect platform for this multilayer commitment, response.

Sharing is a main challenge.

We need to rethink (cooperation for) development deeply. We have to provide access to the tools, and to let/help people use them effectively.

Participation, decision making, human rights… are new dimensions on development that the Web 2.0 can include on the development debate.

Online participation should be ways to promote a more inclusive society.

More info

• Web2forDev – Participatory Web for Development at internet.artizans
• Website of the conference
• Blog of the conference
• Wiki of the conference
• Web 2.0 … The Machine is Us/ing Us, by Michael Wesh
• Pages tagged with "web2fordev" on del.icio.us
• Flickr Photos tagged with web2fordev

In a highly abstracted conceptualization, both the public switched telephone network (PSTN) and the Internet consist of two components: the end-devices and the network that connects them. Traditional telecommunications regulation has assumed the presence of a network core that could be engineered to fulfill regulatory goals as well as a vertically-integrated industry structure that could meet regulatory obligations. In my dissertation, I propose to take the case of Voice over Internet Protocol (VoIP), the technology that enables voice communications over the Internet, and argue that disruptive trends in technology are eroding the control in the core that was traditionally possessed by network designers and owners. This eroding control in the core has the potential to render the current VoIP regulation inadequate and unsustainable, requiring that future regulatory response be discontinuous from that of the past. This study uses a system dynamics model to study the dynamic complexity surrounding the current VoIP regulation and to understand policy options for preventing undesirable outcomes. The model consists of four sectors: the consumer adoption sector for modeling demand, the industry structure sector for modeling supply, the regulatory compliance sector for modeling the level of compliance, and the innovation sector for modeling innovation trends.

Current regulatory response to VoIP (goals)

• Public Safety
• Law Enforcement Capability
• Equal opportunity
• Economic Development
• Competition

Of those five traditional aspects, just the two first are really developed. Disruptive trends such as VoIP erode assumed control in the core. With eroding control in the core meeting regulatory objetives will increasingly require regulatory responses discontinous from the past.

The functionality is dispersing to the end-deivde,k at the ownership of the Core (who’s in charge of guaranteeing the procedure of the communication) is fragmenting.

The End of Core can cause

• Regulatory misalignment, and thus
• Inefficiency in achieving regulatory compliance
• Regulatory capture by new players
• And may require discontinuing access-centric regulatory thinking… and understanding the value chain
• Circum-innovation, and thus
• arms race between proponents of compliance and non-compliance
• And may require discontinuing command-and-control regulatory thinking… and understanding a collaborative model of regulation

System Dynamics Model: when a desired regulatory compliance takes place, circumvention actinos seem to wider the existing compliance gap. How to control the whole system?

More Info

• Vaishnav On VoIP, by Daithí Mac Síthigh